Ivan Sanjaya

I work as a Sales and Marketing Manager with over 9 years of experience leading teams and developing business strategies in the food chemical distribution sector. I have a track record of building new divisions, managing relationships with international principals, and optimizing operational efficiency. I'm skilled in market analysis, strategic negotiation, and team leadership to achieve company growth targets.

Currently, I'm focused on applying my strategic management expertise in a broader Marketing Manager role.

Sales Manager Food Division - PT. Wenda Asia Pasifik

(2024-05)

Principle Kimia Food From China

• Developing and executing long-term marketing and sales strategies for chemical food products to increase market share by 70%.
• Analyzing the chemical food market and industry trends to identify new opportunities.
• Collaborating with the marketing team on new product launches and promotions.
• Train and lead sales (retail, B2B, and online channels).
• Set individual and team targets and regularly monitor their achievements.
• Provide coaching and evaluate team performance routinely.
• Build and maintain good relationships with distributors, food chemical industry stores, restaurants, and OEMs (Original Equipment Manufacturers).
• Create loyalty programs for partners and key customers.
• Handle customer complaints professionally and find the right solutions.
• Ensuring the ordering, shipping, and billing processes run smoothly according to SOP.
• Controlling sales prices and margins to maintain the company's profitability.
• Creating regular sales reports, analyzing trends, and presenting performance to management.
• Providing recommendations to Management based on analysis for future business strategy development.
• Responsible for achieving monthly, quarterly, and yearly sales targets.
• Analyzes sales performance, identifies areas for improvement, and creates action plans to boost sales.
• Coordinate with the production team to ensure product availability.
• Work together with the marketing and operations teams to make sure client needs are met.
• Provide market input to the R&D team for product development.
• Align sales plans with warehouse and logistics capacity.
• Holding regular meetings with clients to review service performance, discuss new opportunities, and address any complaints or issues that might come up.
• Building and maintaining long-term relationships with clients to boost loyalty and customer retention.

Sales Manager Food Division - PT. Sukses Ragam Jaya

(2022-06 - 2024-04)

Distributor Kimia Food

• Building and leading a new food area division by designing the organizational structure and target-setting strategy to achieve 80% growth.
• Identifying new product opportunities through in-depth market research and managing the product sales cycle from introduction to penetration.
• Optimizing product stock management at both customer and principal levels to ensure the availability of food chemicals and minimize loss risks.
• Preparing periodic sales analysis reports and customer visit documentation to evaluate market performance and team strategy effectiveness.
• Managing strategic relationships with retail partners and key principals to strengthen the distribution network and improve operational efficiency.

Marketing & Technical Sales Representative - PT. Hade Putera Pesada

(2015-02 - 2022-05)

Distributor Kimia Food

• Regularly analyze market trends and competitor movements to identify new business opportunities and mitigate competitive risks.
• Promote the technical advantages and applications of food chemical products to strategic clients to boost annual sales volume by 85%.
• Manage partnership relationships with major retailers and principals through intensive communication to ensure smooth supply chains and product stock.
• Prepare detailed reports on sales analysis and customer visits to support strategic decision-making by senior management.
• Develop business growth strategies and operational efficiency through close monitoring of price margins and customer credit selection.

Project Management - PT. Allure Alluminio

(2014-09 - 2015-01)

Distributor Aluminium

• Managing and completing pending projects as well as conducting field audits on problematic projects to ensure deadlines are met on time.
• Scheduling technician assignments to various active project locations and negotiating closely with customers to maintain service satisfaction.
• Regularly monitoring, evaluating execution, and controlling quality in every project to ensure the company's technical standards are met.
• Preparing comprehensive reports to the Board regarding field conditions and providing strategic recommendations on proposed business unit projects.
• Verifying the accuracy of goods delivery from the Cibitung Warehouse to project sites and setting priority scales based on strategic aspects.

SPV Customer Service & Service Administration - PT. Mitra Telekomunikasi Selular - Telesindo

(2011-02 - 2014-08)

Distributor Elektronik

• Leading the Customer Service team in handling customer complaints professionally to ensure customer satisfaction reaches 100%.
• Managing employee administration, including attendance and team work schedules across various branches, to maintain smooth daily office operations.
• Conducting audits of customer data input in the company system and compiling sales and service invoice reports with 100% data accuracy.
• Providing training and technical guidance to new staff on service standards and operational procedures to boost team performance.
• Supervising retail sales activities at the main office and branches, and ensuring the availability of supporting facilities for excellent customer service.

Customer Service - Bank Central Asia (BCA) Cabang Millenia

(2009-03 - 2011-01)

• Serving and resolving customer complaints related to credit cards with top-notch service standards to ensure customer satisfaction and loyalty.
• Inputting customer jobsheet data into BCA Bank's internal system accurately and on time to support administrative operational efficiency.
• Building effective communication with customers to provide solutions for daily banking transaction issues with the goal of quick resolution.
• Verifying customer data according to the bank's security procedures to prevent fraud risk and protect sensitive customer information.
• Contributing to achieving branch customer satisfaction targets by handling complaints professionally and in line with company policy.

Ticketing - PT. LION AIR

(2008-01 - 2009-02)

Magang

• Handling daily Lion Air ticket purchase transactions for customers by providing accurate route and flight schedule information.
• Inputting daily ticket sales report data into the company's internal system with 100% accuracy to maintain proper administration.
• Summarizing weekly and monthly sales reports to monitor revenue targets and ensure the consistency of office financial data.
• Building effective communication with customers to address complaints or flight schedule changes to maintain service satisfaction.
• Managing ticket sales administration documents systematically to make internal audits and reporting to senior management easier.

Administration - Perusahaan Saudara

(2006-03 - 2007-12)

Jual Beli Motor

• Managing daily financial record-keeping by accurately inputting cash expenses and income to maintain the company's cash flow.
• Conducting thorough technical inspections of the physical condition and engines of motorcycles to ensure unit quality standards before handing them over to buyers.
• Implementing marketing strategies for motorcycles to potential customers through persuasive communication to meet monthly sales targets.
• Preparing routine administrative reports related to unit inventory and daily transactions to support operational efficiency in the vehicle trading business.
• Building good relationships with customers through comprehensive product information services to increase satisfaction and loyalty of new consumers.

SMA/SMK/MA - SMA Utama (2002-07 - 2005-12) Jakarta Timur

SMP/MTS - SMP Tunas Karya II (1999-07 - 2002-12) Jakarta Utara