Sales Manager Food Division - PT. Wenda Asia Pasifik
(2024-05)
Principle Kimia Food From China
- Developing and executing long-term marketing and sales strategies for chemical food products to increase market share by 70%.
- Analyzing the chemical food market and industry trends to identify new opportunities.
- Collaborating with the marketing team on new product launches and promotions.
- Train and lead sales (retail, B2B, and online channels).
- Set individual and team targets and regularly monitor their achievements.
- Provide coaching and evaluate team performance routinely.
- Build and maintain good relationships with distributors, food chemical industry stores, restaurants, and OEMs (Original Equipment Manufacturers).
- Create loyalty programs for partners and key customers.
- Handle customer complaints professionally and find the right solutions.
- Ensuring the ordering, shipping, and billing processes run smoothly according to SOP.
- Controlling sales prices and margins to maintain the company's profitability.
- Creating regular sales reports, analyzing trends, and presenting performance to management.
- Providing recommendations to Management based on analysis for future business strategy development.
- Responsible for achieving monthly, quarterly, and yearly sales targets.
- Analyzes sales performance, identifies areas for improvement, and creates action plans to boost sales.
- Coordinate with the production team to ensure product availability.
- Work together with the marketing and operations teams to make sure client needs are met.
- Provide market input to the R&D team for product development.
- Align sales plans with warehouse and logistics capacity.
- Holding regular meetings with clients to review service performance, discuss new opportunities, and address any complaints or issues that might come up.
- Building and maintaining long-term relationships with clients to boost loyalty and customer retention.
Sales Manager Food Division - PT. Sukses Ragam Jaya
(2022-06 - 2024-04)
Distributor Kimia Food
- Building and leading a new food area division by designing the organizational structure and target-setting strategy to achieve 80% growth.
- Identifying new product opportunities through in-depth market research and managing the product sales cycle from introduction to penetration.
- Optimizing product stock management at both customer and principal levels to ensure the availability of food chemicals and minimize loss risks.
- Preparing periodic sales analysis reports and customer visit documentation to evaluate market performance and team strategy effectiveness.
- Managing strategic relationships with retail partners and key principals to strengthen the distribution network and improve operational efficiency.
Marketing & Technical Sales Representative - PT. Hade Putera Pesada
(2015-02 - 2022-05)
Distributor Kimia Food
- Regularly analyze market trends and competitor movements to identify new business opportunities and mitigate competitive risks.
- Promote the technical advantages and applications of food chemical products to strategic clients to boost annual sales volume by 85%.
- Manage partnership relationships with major retailers and principals through intensive communication to ensure smooth supply chains and product stock.
- Prepare detailed reports on sales analysis and customer visits to support strategic decision-making by senior management.
- Develop business growth strategies and operational efficiency through close monitoring of price margins and customer credit selection.
Project Management - PT. Allure Alluminio
(2014-09 - 2015-01)
Distributor Aluminium
- Managing and completing pending projects as well as conducting field audits on problematic projects to ensure deadlines are met on time.
- Scheduling technician assignments to various active project locations and negotiating closely with customers to maintain service satisfaction.
- Regularly monitoring, evaluating execution, and controlling quality in every project to ensure the company's technical standards are met.
- Preparing comprehensive reports to the Board regarding field conditions and providing strategic recommendations on proposed business unit projects.
- Verifying the accuracy of goods delivery from the Cibitung Warehouse to project sites and setting priority scales based on strategic aspects.
SPV Customer Service & Service Administration - PT. Mitra Telekomunikasi Selular - Telesindo
(2011-02 - 2014-08)
Distributor Elektronik
- Leading the Customer Service team in handling customer complaints professionally to ensure customer satisfaction reaches 100%.
- Managing employee administration, including attendance and team work schedules across various branches, to maintain smooth daily office operations.
- Conducting audits of customer data input in the company system and compiling sales and service invoice reports with 100% data accuracy.
- Providing training and technical guidance to new staff on service standards and operational procedures to boost team performance.
- Supervising retail sales activities at the main office and branches, and ensuring the availability of supporting facilities for excellent customer service.
Customer Service - Bank Central Asia (BCA) Cabang Millenia
(2009-03 - 2011-01)
- Serving and resolving customer complaints related to credit cards with top-notch service standards to ensure customer satisfaction and loyalty.
- Inputting customer jobsheet data into BCA Bank's internal system accurately and on time to support administrative operational efficiency.
- Building effective communication with customers to provide solutions for daily banking transaction issues with the goal of quick resolution.
- Verifying customer data according to the bank's security procedures to prevent fraud risk and protect sensitive customer information.
- Contributing to achieving branch customer satisfaction targets by handling complaints professionally and in line with company policy.
Ticketing - PT. LION AIR
(2008-01 - 2009-02)
Magang
- Handling daily Lion Air ticket purchase transactions for customers by providing accurate route and flight schedule information.
- Inputting daily ticket sales report data into the company's internal system with 100% accuracy to maintain proper administration.
- Summarizing weekly and monthly sales reports to monitor revenue targets and ensure the consistency of office financial data.
- Building effective communication with customers to address complaints or flight schedule changes to maintain service satisfaction.
- Managing ticket sales administration documents systematically to make internal audits and reporting to senior management easier.
Administration - Perusahaan Saudara
(2006-03 - 2007-12)
Jual Beli Motor
- Managing daily financial record-keeping by accurately inputting cash expenses and income to maintain the company's cash flow.
- Conducting thorough technical inspections of the physical condition and engines of motorcycles to ensure unit quality standards before handing them over to buyers.
- Implementing marketing strategies for motorcycles to potential customers through persuasive communication to meet monthly sales targets.
- Preparing routine administrative reports related to unit inventory and daily transactions to support operational efficiency in the vehicle trading business.
- Building good relationships with customers through comprehensive product information services to increase satisfaction and loyalty of new consumers.
