J S

Experienced Library Assistant with over nine years at the City of San Antonio, recognized twice for outstanding customer service. Skilled in assisting patrons of all ages with print and digital resources, managing collection materials, and producing literacy programs. Proficient in Millennium client, Microsoft Excel, and Publisher, with responsibility for monthly office equipment purchasing and maintaining annual budget statistics.

Full Time Library Assistant at City of San Antonio (2007-01 – Present)

• Checked in new collection materials and assessed damaged items for withdrawal, ensuring accurate inventory management and supporting efficient library operations.
• Assisted in planning and producing literacy programs facilitated by librarians, increasing community engagement and promoting literacy among adults and children.
• Guided adults and children in using databases such as Worldcat and Ebsco Host, and provided support with Internet search engines and print materials to enhance research outcomes.
• Ran maintenance lists using Millennium client software, exported data to Excel, and distributed reports via Outlook, streamlining communication and workflow for coworkers.
• Created promotional materials in Microsoft Publisher to support library events and initiatives, increasing program visibility and attendance.
• Received two personal commendations from the Library Director and manager for excellent customer service, demonstrating commitment to community support and high professional standards.
• Maintained in-house statistics for yearly budget reports and managed monthly office equipment purchases, contributing to accurate reporting for City Council budgetary decisions.
• Utilized customer service skills daily by treating all patrons with respect and courtesy, fostering a welcoming library environment and consistently achieving positive service reviews.

BA in English Literature – Texas State University (2000)