Joana Restika

I am 21 year-old woman. Born on June 7. A motivated and service-oriented professional with experience in Public Relations within the Lounge, KTV, and Restaurant industry. Skilled in guest relations, VIP handling, customer engagement, communication, event support, and maintaining strong relationships with customers.

Known for being friendly, professional, adaptable, and attentive to detail, with a strong commitment to delivering excellent customer experiences and representing the company's brand professionally.

Public Relations at Amber KTV Lounge and Restaurant (2022)

• Built and maintained strong relationships with guests, VIP clients, business partners, and external stakeholders to enhance customer satisfaction and brand reputation.
• Managed guest inquiries, requests, feedback, and complaints efficiently while providing appropriate solutions and maintaining a positive brand image.
• Monitored guest feedback and provided insights to management to support continuous improvement in customer experience and service quality.

Public Relations at Oguri Restaurant and Lounge (2023)

• Welcomed, assisted, and provided personalized service to guests, ensuring a comfortable and memorable customer experience.
• Handled guest inquiries, requests, feedback, and complaints professionally while providing timely and effective solutions.
• Developed strong customer relationships through proactive communication and personalized engagement to increase repeat business and customer retention.
• Promoted lounge, and restaurant facilities, services, menus, packages, events, and promotional programs to guests.
• Supported revenue growth through effective customer engagement, upselling, and promotion of relevant products and services.

Personal Assistant (2025 – Present)

• Handled phone calls, emails, and correspondence professionally while maintaining confidentiality.
• Followed up on pending tasks, assignments, and important information to ensure timely completion.
• Managed and monitored meeting schedules, deadlines, and work priorities.
• Coordinated with internal teams, business partners, clients, and external stakeholders on behalf of the executive.

Science Major – SMA SUMPAH PEMUDA (2019 – 2022)

Chinese Mandarin course – Alvaro education centre