Joshua Azwar

Customer service professional with airline and hospitality experience, including roles as Cabin Crew and Customer Care Advisor with Cathay Pacific. Proven ability to handle passenger enquiries across multiple channels, resolve issues calmly under pressure, and deliver high service standards in fast-paced environments. Seeking to contribute strong service excellence and communication skills to a leading airline.

Actively seeking airline and customer service opportunities and available to commence immediately.

Career Break at Career Break (2025-06 – Present)

Actively seeking airline and customer service opportunities and available to start immediately.

Flight Attendant at Cathay Pacific Airways (2024-09 – 2025-06)

• Delivered high-standard inflight service to international passengers while maintaining safety, security, and service compliance
• Managed onboard food & beverage service efficiently, ensuring hygiene, quality, and passenger satisfaction
• Handled passenger needs and concerns calmly, including special requests and service recovery situations
• Demonstrated strong safety awareness, including emergency procedures, equipment knowledge, and cabin readiness

Customer Care Advisor at Cathay Pacific Airways (2023-04 – 2024-08)

• Be the first point of contact should passengers have any enquiries in regards to their flight within all channels (Calls, Whatsapp, Email and Front Desk)
• Provided exceptional customer service by assisting passengers with flight bookings, rebookings, and travel inquiries, ensuring a positive travel experience
• Resolved customer complaints and issues efficiently, maintaining high satisfaction levels and adherence to airline policies and procedures

Guest Service Agent at Mayflower Marriott Executive Apartments (2022-05 – 2023-03)

• Assist the team in both the Front Office side and the Food&Beverage side. Prepare the café for breakfast of the next day
• Accommodate guests during their stay with Room Service and other needs in the room
• Process Guest Check Ins & Check Out, along with any other additional payments that they have surmounted

Lead Concierge at Mercure Hotels (2021-08 - 2022-05)

• Assist the Front Desk team with check ins and check outs, along with checking if the room was empty and nothing left behind by guest
• Carry baggage for incoming and outgoing guest and assist with a seamless process of coming into the room and departing
• Gather information of events around the hotel and assist guest with nearby attractions surrounding the hotel

Bachelors of Business Management in Business Management – International College of Management, Sydney (2016 – 2018)

Associates Degree / Higher Diploma in International Business – TMC Academy, Singapore (2013 – 2015)