Front Office
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A dedicated and service oriented professional with proven experience in customer service within the hospitality industry. Skilled in handling guest check-in and check-out, resolving inquiries and complaints efficiently, and maintaining a positive and welcoming atmosphere. Adept at multitasking, communicating effectively, and ensuring guest satisfaction to enhance the overall hotel experience and support organizational goals.
Front Desk Agen & Night Audit at Lumi Hotel Gili Trawangan (2019-11 – Present)
Working as Front Desk Agent and Night Audit at a 5-star hotel
Front Desk Agen & Night Audit at The Sentosa Villas & Resort Lombok (2016-05 – 2019-10)
Working as Front Desk Agent and Night Audit at a 4-star resort
Reception & Reservation at Holiday Resort Lombok (2015-04 – 2016-04)
Working in reception and reservation department at a 4-star resort
On the job training at Front Office at The Sheraton Villas & Resort Lombok (2013-03 – 2013-06)
On-the-job training in Front Office operations at a 5-star resort
Diploma in Hospitality – Mataram University (2010 – 2013)
Senior High School – SMAK KAE BIMA (2006 – 2008)
