Junaid Landa

A dedicated and service oriented professional with proven experience in customer service within the hospitality industry. Skilled in handling guest check-in and check-out, resolving inquiries and complaints efficiently, and maintaining a positive and welcoming atmosphere. Adept at multitasking, communicating effectively, and ensuring guest satisfaction to enhance the overall hotel experience and support organizational goals.

Front Desk Agen & Night Audit at Lumi Hotel Gili Trawangan (2019-11 – Present)

Working as Front Desk Agent and Night Audit at a 5-star hotel

Front Desk Agen & Night Audit at The Sentosa Villas & Resort Lombok (2016-05 – 2019-10)

Working as Front Desk Agent and Night Audit at a 4-star resort

Reception & Reservation at Holiday Resort Lombok (2015-04 – 2016-04)

Working in reception and reservation department at a 4-star resort

On the job training at Front Office at The Sheraton Villas & Resort Lombok (2013-03 – 2013-06)

On-the-job training in Front Office operations at a 5-star resort

Diploma in Hospitality – Mataram University (2010 – 2013)

Senior High School – SMAK KAE BIMA (2006 – 2008)