Junita Wongso

A dedicated and customer oriented Guest Service Centre professional with 2 years of experience at a five-star hotel. Strong communication skills, able to work effectively in a team, and committed to delivering exceptional guest experience.

Guest Service Centre at PadmaResortLegian (2024-01 – Present)

• Handling incoming and outgoing calls using the hotel's PBX system.
• Assisted guest with inquiries, request, and complaints.
• Processed In-Room Dining food and beverage orders via telephone.
• Coordinated guest requests with relevant hotel departements.
• Handled wake-up calls, message services, and guest information.
• Delivered excellent customer service while ensuring guest satisfaction.

Associate Degree in Hospitality and Accommodation Management – University Triatma Mulya (2022-01 – 2025-12)