Kharisma Junianto

Retail Supervisor with experience in managing store operations, leading teams, and supporting sales targets. Comfortable working in a fast-paced environment, helping the team perform better, and providing good customer service. Quick to adapt and able to work well under pressure.

Supervisor / In Charge SCSA at Nike Tunjungan Plaza (2022-09 – 2026-05)

Led daily store operations to ensure efficiency and smooth workflow in a high-traffic Nike retail environment

• Led daily store operations to ensure efficiency and smooth workflow
• Supervised and coordinated a large team of up to ±30 staff in one store
• Drove sales through active selling, upselling, and cross-selling strategies
• Supported store performance in achieving sales targets
• Managed visual merchandising to enhance product presentation and customer experience
• Conducted training, coaching, and onboarding for staff development
• Maintained high standards of customer service and handled customer issues effectively

Store Operation Associate at Gramedia Ciputra World (2020-02 – 2020-09)

Handled cashier operations and customer service in retail bookstore environment

• Handled cashier operations and customer service
• Maintained product display and ensured stock availability
• Assisted in managing social media and marketplace platforms
• Supported overall store operations

Bachelor of Communication Science in Communication Science – Universitas Pembangunan Nasional "Veteran" Jawa Timur (2018 – 2025)