Lilis Mei

I am a highly experienced professional with a proven track record of enhancing transaction efficiency and financial report accuracy in both cashiering and administrative roles. Leveraging my expertise in financial management, customer service, and administrative coordination, I am confident in making a significant contribution to your company in either a cashier or administrative position.

1.Cashier - Bamed Healthcare Meruya (2023-2024)

● Increased transaction efficiency by reducing cash and non-cash (EDC, QR, Transfer, Voucher, Endorse) transaction times by 20% through process optimization.

● Accelerated patient insurance claim processing, achieving 95% on-time claim submissions through meticulous document checks.

● Reduced daily financial report errors by implementing a more accurate reporting system for receipts, accounts receivable, salary deductions, and medical services, resulting in a 15% increase in report accuracy.

● Improved internal financial management by managing and organizing petty cash, doctor sitting fees, cashier capital, and utility reports, saving 10% in operational costs.

● Enhanced coordination between patients and doctors by streamlining appointment and payment processes, leading to increased patient satisfaction.

● Ensured clinic financial security by regularly depositing revenues into the bank, enhancing the clinic's financial security.

● Effectively managed clinic administration by maintaining patient records and regularly reporting cash deposits, reducing data loss by 25%.

2. Teller - Panin Bank (2018-2022)

● Increased customer satisfaction by completing transactions (deposits, withdrawals, cash and non-cash payments) with 99% accuracy and faster service times.

● Improved customer service quality by providing comprehensive information on bank products and services, contributing to a 20% increase in customer satisfaction levels.

● Ensured transaction information accuracy by tracking, recording, reporting, and storing complete and accurate transaction information.

● Maintained cash financial stability by keeping the cash drawer balanced and the work area clean and organized, enhancing operational effici

Universitas Pendidikan Indonesia (August 2013 - June 2017)

Bachelor of Education (Primary School) / (S1 PGSD)

GPA: 3.58