M Badio

I’m making an intentional move into tech sales after years of spending my days on the phone, reaching hard-to-get decision-makers, working through resistance, and consistently beating aggressive targets. I’m doing well in collections, so this isn’t a move I’m making because I need out. I’m making it because I want to grow, learn the sales side from the ground up, and build a long-term career in tech sales.

I take coaching seriously, I like structure, and once I understand what good looks like, I work hard to get there.

Commercial Collections Representative at American Financial Management (2025 – Present)

• Consistently achieve 130% of a $15,000 monthly goal and currently rank among just 6 of roughly 50 collectors hitting goal; reached 140% of target while still on ramp first two months.
• Average of 120 outbound calls made daily and 60 + emails per day to business owners and controllers across a high-volume commercial portfolio.
• Use account research tools and persistent outreach to identify and reach the right decision makers, including contacts that are difficult to get on the phone.
• Handle objections around cash flow, timing, and payment terms by asking questions, getting to the real concern, and working toward a next step the business can commit to.

Commercial Collections Lead at Gurstel Law Firm (2018 – 2025)

• Over six years Generated average of $480k-$600K in annual fees and ranked #1 in the commercial department averaging 40k- $50K monthly fees with a $30K monthly goal/target.
• Increased my monthly production from ~$20K during ramp to $40k-$50K+ per month by consistently applying feedback and coaching, leading to a promotion to Team Lead.
• Managed a portfolio of 500-700 commercial accounts while taking on roughly 120 new accounts per month, averaging 60–90 outbound calls per day plus daily email touchpoints.
• Reactivated 10–20 cold or disputed accounts per month, reopening conversations with previously unresponsive businesses and converting them back into paying accounts.

Business Administration - Business Administration - North Hennepin Community College