Agent Helpdesk at ULT Kemendikbudristek (2024-03 – 2024-12)
- Handling complaint from Layanan Dosen (SISTER) Ministry of Education Research and Technology Charges to lecturer data by email.
- Escalated to 2nd layer (Sr Agent)
- Resolved over 60 customer inquiries daily, achieving a 99% first reply time by quickly diagnosing and troubleshooting technical issues.
- Consistently exceeded SLAs, delivering timely solution and providing excellent customer service through email.
Customer Satisfaction Anti Fraud at PT Bukalapak.com (2018-03 – 2023-03)
- Prevent all possible occurrences of fraud.
- Manual checking and investigations based on both users and transactions (promotion, voucher and cashback).
- Monitor real time and a day to day transaction anomalies and report to stakeholders.
- Monitor transaction by graphics and finding suspicious transaction by pattern.
- Handling fictitious transaction from user and deleting their reputations.
- Blacklist fraudster identity and blocking their future transaction.
Deskcall at Bank CIMB Niaga (2014-10 – 2017-10)
- Handling complain customer.
- Handling request by email.
- To analyst account cardholder and history payment and dealing and negotiation with cardholder about how much we can give discount program.
