Michelle

Bachelor's degree graduate in Indonesian Literature from Udayana University with experience in administration, customer service, and content management. Possesses strong communication skills, fast typing abilities, and a high level of accuracy in handling tasks and documentation. Experienced as a published novelist, demonstrating the ability to convey information clearly, effectively, and in a well-structured manner.

Proven ability to provide excellent customer service, adapt quickly to new environments, and work efficiently both independently and as part of a team. Able to communicate in English for daily and professional interactions, with a strong commitment to delivering positive customer experiences and maintaining customer satisfaction.

Administrative Intern at Balai Bahasa Provinsi Bali (2024 – 2024)

• Applied linguistic knowledge in administrative work and language-content management.
• Prepared, edited, and curated Indonesian language educational content to ensure publication quality and compliance with standards.
• Managed official documents with a high level of accuracy while consistently meeting deadlines.

Cashier & Customer Service at Valentine Cake House (2019 – 2019)

• Processed customer transactions accurately using the Point of Sale (POS) system and handled daily cash reconciliation.
• Delivered friendly, responsive, and professional customer service to enhance customer satisfaction and retention.
• Maintained daily sales records, monitored product inventory, and ensured store displays remained organized and attractive.

English Customer Service at Mobicare Service Center – Cellular World (2026 – 2026)

• Welcomed and assisted customers at the service center and helped identify their device issues and service needs.
• Provided clear and professional information and solutions regarding device problems, service procedures, after-sales services, and warranty claims.
• Handled customer complaints and coordinated with technicians to ensure customer concerns were properly addressed.
• Assisted international customers in English and translated technicians’ explanations from Indonesian into English to ensure effective communication.
• Processed customer payments, prepared service certificates, and managed service-related documents accurately.
• Participated in creating social media content to support the company’s promotional and service communication activities.

Professional Novelist at Independent / Publisher (2022 – 2023)

Published novels: B for Bryan (2022) and Bian Bella (2023).

• Managed the entire writing process, from research and story development to manuscript completion.
• Demonstrated strong time management, creativity, and consistency in meeting writing deadlines.

Secretariat Division Member at 61st Udayana University Anniversary Committee (2023 – 2023)

• Prepared and managed official event correspondence and documentation.
• Organized attendance records for committee members, invited guests, and participants.

Commission IV Member at Student Representative Council (DPM-PM), Udayana University (2024 – 2024)

• Monitored student organization activities across the university.
• Participated in organizing oversight plenary meetings and institutional evaluations.

Bachelor of Arts in Indonesian Literature; Creative Writing, Editing, Linguistics, and Literary Studies – Udayana University (2022 – 2026)

Senior High School in Social Sciences Major – Xaverius 1 Senior High School, Jambi