Mochammad Wildan Harisy

Senior Quality Analyst with progressive experience from Content Moderator to leading 50+ moderators in maintaining operational quality standards. Experienced in managing audits of 2,000+ cases per week, sustaining team accuracy above 90%, and implementing Root Cause Analysis (RCA) and Corrective & Preventive Action (CAPA) initiatives to drive continuous improvement. Demonstrated high productivity and recognized as a Best Performer for outstanding performance in quality control.

Senior Quality Analyst at Gear Inc. (2022-10 – Present)

• Lead and supervise 50+ Content Moderators to ensure policy compliance and maintain operational quality standards.
• Consistently maintain team accuracy above 90% through comprehensive quality audits and regular calibration sessions to ensure objective and aligned evaluation standards.
• Audit and evaluate 2,000+ cases per week with high compliance to company policies, ensuring large-scale quality control effectiveness.
• Identify and reduce recurring errors through systematic Root Cause Analysis (RCA) and implementation of Corrective & Preventive Action (CAPA).
• Improve team consistency and assessment standards by developing structured quality checklists, guidelines, and operational documentation.
• Awarded Best Performer – Quality Analyst with a perfect evaluation score of 5.00.

Quality Analyst at WS Technology (2021-10 – 2022-10)

• Analyzed potential operational bottlenecks and formulated strategic solutions to ensure smooth and low-risk business transitions.
• Prepared comprehensive documentation and reports to support performance evaluation and stakeholder decision-making.
• Processed and interpreted quality metrics (e.g., error rate, test coverage) to identify trends, root causes, and continuous improvement opportunities.

Content Moderator at WS Technology (2021-03 – 2021-09)

• Handled an average of 800 cases per day with a 12-second Average Handling Time (AHT), demonstrating high productivity in high-volume environments.
• Maintained consistent accuracy above 94% with full adherence to platform policies and guidelines.
• Awarded Best Performer – Content Moderator with the highest accuracy rate of 98%

Bachelor of Law (S.H.) in Islamic Family Law – Universitas Islam Negeri Maulana Malik Ibrahim Malang (2014-09 – 2018-05)