Workplace Ambassador & Administrative Assistant at Bytedance Ltd (2022-10 – Present)
Served as the company's face and delivered exceptional service
- Assisting the Customer Service department by managing walk-in complaints from the government, creators, and sellers
- In charge of overseeing supplies, equipment, office upkeep, loading dock letter requests, plant maintenance, gift distribution, business and access card distribution, incoming and outgoing package, and vendor coordination in order to maintain the office's seamless operation.
- Execute all administrative tasks, including keeping databases up to date, data analysis, controlling inventory, organizing files, processing invoices, and overseeing budgets.
- Resolving common problems or inquiries from 2000+ employees directly or through a ticketing system
- Help the C-level requests that come into the Indonesia Office regarding their reservations for flights, hotels, rental cars, restaurants, and food certification checks
- Organizing event support and working with other departments and global stakeholders to assist local and global events through organizing speaker and event space, decorations, building access registration for invited guests, event scheduling, ordering food and beverage according to company regulations
- Conduct a bi-weekly report of office management-related to any activities and budget presentation to workplace and community manager
- Drafting and managing the office announcement group
- Able to oversee the on-boarding process for new hires, including the office tour, day 1 orientation, and asset handovers such access card registration, laptop and welcome kits.
- Assist HR Team to manage Off-Boarding employees to returned access card, badge and laptop. Also maintain the database
- Assist the HR Regional team by arranging the hotel and flight ticket for all the Business trip employee
- Assist legal and finance team regarding their incoming and outgoing confidential documents
- Supporting the global internal marketing and engagement division in order to distribute gifts
- Able to managing and operation warehouse management including 10 Bytedance warehouse department at the shipper warehouse
- Supervised 1 Receptionist and 11 Cleaners to ensure that their performance complies with company standards
- Involved in setting up global admin signs in office areas, and communicating with internal communications terms to request customizing signage for multiple office areas.
Office Management at Dow Chemical Company (2022-02 – 2022-10)
- Welcoming all guest and employee with professional manner
- Support the Facilities Coordinator and Country Admin in day to day office operations and liaise as the vocal point
- Discuss with Regional Corporate Facilities team about forecasting budget for office expense
- Maintain Corporate Facilities financials, including proceed all the invoice related to Corporate Facilities expenses
- Assisting vendor management in collaboration with internal stakeholder
- Supervise the attendance of Mailroom Support, Office Boy and Driver together with managing resource booking for Driver and Pool car
- Arrange and provide support for any kind of internal events Monitoring and procurement of kitchen supplies and Stationary Stocks
Customer Service Specialist at Grab Holdings Ltd (2021-05 – 2021-11)
Ensuring high levels of consumer satisfaction through service excellent
- Manage Grab's Consumer account in common problems such as App issues, Account, Security, Accident and Safety
- Maintain Grab's partner account for registration, disablement or activation, data changes request such as Car License Plat, Car Model Registration and Personal KYC
- Handle Grab's partner and consumers complain activity, discussion and guidance based on Enterprise Knowledge Management System (KMS) and also conduct data input for any activities report on ZenDesk Platform
- Selling Grab Benefit and Grab Kiosk to MitraGrab
Customer Service Officer at Astra Insurance (2019-03 – 2021-05)
- Dealing with Preffered Customer and provide information about insurance in general and detail
- Manage customer related administration process,insurance claim, policy renewal, refund,complaints and endorsments along with the daily report regarding customers KYC details
- Dealing with external parties such as delivery provides and couriers in branch as support
- Responsible for managing the branch and in assisting the Branch Manager in the financial matters
