Muhammad Husnan

3 years of experience in technical support, system implementation. handling merchant complaints, troubleshoot hardware and softoware. Delivered user technical training on digital platforms. Explained technical issues clearly and provided real-time support.

Technical Support at SASANA SOLUSI DIGITAL (08/2024 – 06/2026)

• Installed, configured, and deployed POS systems for new merchant onboarding
• Set up and configured POS hardware, including receipt printers, barcode scanners, and cash drawers.
• Conducted user training and onboarding sessions for merchants on POS system operations.
• HELPDESK and Provided technical support and troubleshooting for hardware, software, and network-related issues.
• Diagnosed, documented, and escalated software bugs and technical issues to the development team.
• Performed remote and on-site technical support using remote desktop tools.
• Collaborated with the Product, QA, and Customer Success teams to resolve merchant issues efficiently.

Computer Technician at ARTHA SARANA COMPUTER (12/2021 – 11/2022)

• Diagnosed and resolved hardware and software issues on desktop and laptop computers.
• Built, upgraded, and maintained custom PC systems, including component installation and replacement.
• Installed Windows OS, configured drivers and applications, performed malware removal, and optimized system performance.

Bachelor of Computer Science in Computer Science – University of informatic and business Indonesia (UNIBI) (2021 – 2026)

Computer Networking Engineer Student in Computer Networking – SMK NEGERI 1 PANJALU (2018 – 2020)