Muhammad Iqbal Mustafa

IT Support and Network Engineer with 7+ years of experience in infrastructure maintenance, ATM systems, and data center operations. Skilled in troubleshooting hardware, software, and network issues, ensuring high system uptime and reliable operations. Experienced in handling critical systems and maintaining service level agreements (SLA).

Affiliate Specialist (TikTok Agency) at Elevate Agency (2026-01 – Present)

• Onboarded and activated 5–10 affiliates daily to ensure consistent content uploads
• Managed 50–100 daily communications to maintain talent performance and retention
• Monitored performance (views, engagement, sales) and optimized affiliate growth
• Provided content and product strategies to improve conversion and results
• Scaled top-performing affiliates (top 20%) to maximize revenue
• Prepared regular performance reports and supported brand acquisition & retention

Senior Technician (Shift Lead) at PT. Panca Sakti Mahkota Maju (2023-01 – 2026-01)

• Manage and maintain Data Center operations to ensure 24/7 uptime
• Handle incident escalation and ensure SLA compliance
• Monitor servers and network systems
• Perform preventive and corrective maintenance
• Maintain documentation and ticketing system

Customer Engineer at PT Hiro Sentra Global (2018-01 – 2023-01)

• Perform ATM maintenance (CRM, TCR) and troubleshooting
• Provide on-site technical support for banking systems
• Reduce downtime through fast issue resolution
• Ensure smooth and secure transaction systems

D3 in Computer Engineering – Politeknik Negeri Medan (2015-01 – 2018-01)