Muhammad Ramadan

I am a Cybersecurity Professional with over 5 years of experience in information security, specializing in Vulnerability Assessment and Penetration Testing (VAPT), security operations, and IT governance. Currently serving as a Lead IT Security, I have hands-on experience in building Security Operations Centers (SOC), handling incident response, and ensuring compliance with security standards. With a strong background in network infrastructure and certifications such as CEH, CPENT, and CDPO, I am focused on helping organizations identify and remediate security vulnerabilities effectively.

Lead IT Security | Audit | Governance at PT. Sprint Asia Technology (2024-03 – Present)

Lead IT Security, Audit and Governance role at PT. Sprint Asia Technology

• Built a Security Operations Center (SOC) platform
• Led incident response and handling activities, including identification, containment, eradication, recovery, and post-incident analysis to minimize impact and prevent recurrence
• Conducted Vulnerability Assessment and Penetration Testing (VAPT) for Sprint Asia Group
• Implemented IT policies and governance frameworks across Sprint Asia Group, ensuring alignment with industry standards and best practices

IT Security | Audit | Governance at PT. Sprint Asia Technology (2023-01 – 2024-05)

IT Security, Audit and Governance role focusing on policy development and security implementation

• Reviewed and developed IT-related Standard Operating Procedures (SOPs) and internal policies
• Implemented IT policies across the organization and ensured effective execution
• Monitored and enforced compliance with IT policies and procedures. Conducted security assessments of all IT services provided by Sprint Asia Technology
• Performed penetration testing to identify and mitigate system and service vulnerabilities
• Deployed and maintained endpoint security solutions to safeguard corporate assets
• Implemented and monitored server security controls to ensure a secure infrastructure

Network & infrastruktur at PT. Sprint Asia Technology (2021-03 – 2023-12)

Network and infrastructure management role

• Setup connection to Partner or customer by VPN Ipsec, Leasedline, internet
• Manage Firewall Devices (Mikrotik, Fortigate, Baracuda)
• Coordination with 3rd party (Lintas, ICON, Indonet, Iforte, Moratel, etc)
• Maintenance (link migration, device change)
• Manage Routers, Switches
• Controlling Internal network traffic
• Controlling network traffic towards partners and customers
• Setup auto failover for every connection to partners and customers

Network Engineer operation at PT NAP Info Lintas Nusa (Matrix) (2019-03 – 2021-03)

Network operations and engineering role

• Troubleshoot IP Transit, Local Loop, Internet Dedicated, Internet Broadband, etc
• Advertise IP Public and ASN Customer
• Coordination with Upstream Tier 1 (NTT, Telstra, Level 3, Telia, Tata, etc)
• Coordination with peering partner (IIX, OIXP, AMSIX, DECIX, etc)
• Allocate public ip for new customers
• Prepare new customer requirements (Configure Port, Vlan, Bandwitdh, public IP, etc.)
• Maintenance network

Monitoring Specialist at PT NAP Info Lintas Nusa (Matrix) (2018-11 – 2019-03)

Network monitoring and first-level troubleshooting

• Monitor Network Peering, Local Loop, Backbone, Upstream by NMS (Cacti, Observium, Whatsapp Gold, Tejas, OPManager)
• Coordination with third party network (Icon, Lintasarta, Hipernet, MyRepublic, etc)
• Do first level handling for check link Net, Localloop, IP Transit, Matrix Broadband, MCIX, etc
• Assist to escalation to Troubleshoot and Maintenance team

Customer Care at PT NAP Info Lintas Nusa (Matrix) (2018-06 – 2018-11)

Customer support and coordination role

• Support team for coordination to customer until case solved
• Make Reason For Outage if issue already solved
• Coordination with internal team related to customer problems
• Assist escalation procedure to Network Operation Center team

Network control and customer solution at PT. Varnion Technology Semesta (2017-03 – 2017-06)

Network monitoring and customer support

• Monitor Network customer, Local Loop, Backbone, Upstream by NMS (Cacti, The dude)
• Do first level handling for check customer issue
• Assist to escalation to Troubleshoot and Maintenance team

Technical Support Engineer at Qiandra Information Technology (2013-05 – 2017-03)

Technical support and network installation services

• Perform network installation radio
• Perform network installation LAN and WAN
• Network troubleshooting LAN and WAN
• Configuring devices (Mikrotik, Cisco, Juniper, CCTV, access point)
• Performing new installations to customers
• Handle customers

S1 in Manajemen Sistem Informasi – Universitas Pamulang (2024-2028)