Muhammad Syahnan

IT Quality Assurance Engineer and Technical Writer with 2.5+ years of hands-on experience in technical documentation, workflow design, system integration, and comprehensive software testing. Proven expertise in creating Technical Specification Documents (TSD & SDD), performing functional & non-functional testing, API & integration testing, QA automation, and coordinating User Acceptance Testing (UAT) to ensure system quality, stability, and reliability. Experienced delivering high-quality solutions for large-scale projects in banking, capital market, telecommunications, and automotive industries.

Technical Consultant Analyst at PT.

Mitra Integrasi

Informatika, Tbk (2023-10 – Present)

• Acted as primary liaison between business stakeholders and IT development teams to analyst needs and produce comprehensive Functional Specification Documents (FSD), Technical Specification Documents (TSD), and User Guides.
• Designed and optimized end-to-end business workflows and system processes to support seamless integration and operational stability across multiple enterprise platforms.
• Led User Acceptance Testing (UAT) coordination and defect resolution, ensuring delivered solutions fully aligned with business needs and regulatory requirements.
• Provided system analyst and optimization support for Jira-based project management, resulting in improved cross-functional collaboration and smoother change management.

Bachelor of Information System in Information System – Gunadarma University (2019 – 2023)