Nadhilah Nurfajrina

Experienced Technical Writer specializing in making technical documents such as ToR, Proposal, SRS, and Manuals for diverse projects. With a strong track record of producing 70+ high-quality technical documents across 30 projects, I bring a keen eye for detail and the ability to simplify complex technical information. Holding a Bachelor's degree in Applied Science in Informatics Engineering from Politeknik Negeri Bandung, my proficiency spans Microsoft Office, Google Workspace, UML Diagram, SDLC, UI/UX Design, and Business process. Backed by solid soft skills, I am ready to contribute to the company's success.

PT. Bentang Inspira Teknologi – Bandung

Technical Writer (April 2023 – Present)

• Specialized in Term of Requirement (ToR), Proposal, Software Requirement Specifications (SRS), Job Reports, Manuals, and Testing Documents
• Produced 70+ high-quality technical documents for over 30 diverse projects
• Collaborated with cross-functional teams to gather technical information and insights for documentation

• Provided technical support as a Helpdesk, addressing and resolving user complaints and issues promptly
• Proficiently addressed and resolved over 20 user complaints and issues daily
• Interacted with users in a clear and user-friendly manner, translating technical language into understandable solutions to help users in issue resolution

Data Science Intern (August 2021 – November 2021)

• With the use of intent detection and natural language generation, develop a customer service chatbot that can respond to queries and save data from users.

POLITEKNIK NEGERI BANDUNG (2018 - 2022)

Bachelor of Applied Science in Informatics Engineering – GPA 3,06