Naufal Didy dharmawan

As an experienced IT Support Supervisor, I possess in-depth expertise in IT infrastructure, network security, system maintenance, and troubleshooting. I have a proven track record of leading IT teams, optimizing network performance, and ensuring seamless business operations. I am committed to continuously implementing innovative solutions that not only enhance operational efficiency but also strengthen security and support sustainable business growth.

IT Support Supervisor 

Jan 2025 - Present

• Overseeing and managing IT infrastructure to ensure optimal performance and security. 
• Leading IT support team to provide timely troubleshooting and issue resolution. 
• Implementing system improvements to enhance operational efficiency. 
• Managing network administration, including server maintenance and security enhancements. 
• Developing and maintaining internal IT policies and best practices. 

IT Specialist 

Jan 2022 - Jan 2025

• Developed and implemented a Warehouse Management System, improving inventory tracking efficiency. 
• Performed office hardware and software maintenance, ensuring system reliability and security. 
• Managed network servers and office infrastructure, reducing downtime and optimizing performance. 
• Led troubleshooting efforts for hardware and software issues, minimizing disruptions. 
• Designed and executed product promotional materials and managed company social media and SEO strategies. 
• Built and maintained the Lesso Indonesia company profile website, enhancing online presence. 
• Developed internal systems for departmental operations to improve workflow efficiency. 

Front-End Developer 

Nov 2019 - Dec 2020

• Developed and maintained Mitra Indonesia Tour Guide apps, enhancing user experience and functionality. 
• Managed hardware and software maintenance for office operations. 
• Administered cloud servers and cPanel, ensuring website and app availability. 
• Provided IT troubleshooting and support to ensure seamless operations.

2016 - 2021 | Informatics Engineering | Semarang University