Nia Gordon

I'm a CNA and an HHA. I have worked as a customer service representative for 4 years and have 2 years of experience in healthcare. I'm currently at SNHU for Accounting because I want to explore more outside of healthcare. Over the next five years, I envision myself working in Accounting, and I also see myself persevering until I achieve my life goals.

November 2018 - August 2020

Receptionist, Medical Associates Hospital (JAMAICA, W.I.)

Greeting customers

Receiving and sorting daily mail

Arrange travel and accommodations, and prepare vouchers

Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures)

Update calendars and schedule meetings

November 2020 - October 2022

Janitor, Jacden Group of Companies (JAMAICA, W.I.)

Washes windows and mirrors

Takes out the trash and recycling

Wipes down and sanitizes surfaces

Cleans, sanitizes, and stocks restroom

Handles leaf and snow removal as needed

Follows instructions from the head janitor

Sweeps, mops, polishes, and vacuums floors

January 2023 - December 2023

Customer Service Representative, SlashRoots Foundation

Managing records, filing, and scheduling

Escalating unresolved issues to the appropriate internal teams

Managing incoming calls, emails, chats, and in-person requests

Answering customer questions, resolving issues, and providing information about products and services

July 2024 – October 2024

Certified Nursing Assistant, The Pavilion at Queens for Rehabilitation and Nursing

Helping patients with activities of daily living (ADLs)

Serving meals and helping patients eat

Lifting and moving patients

Taking vital signs

Communicating with the healthcare team and family members

Answering patients calls

November 2024 – Present

Home Health Aide, True Care Home Care

Assist clients with bathing, grooming, toileting, and dressing

Helping clients manage their medications safely and effectively, ensuring prescriptions are taken as directed

Engaging in social interactions to provide emotional support and combat feelings of loneliness among clients

Performing light housekeeping tasks, such as laundry and meal preparation, to maintain a clean living environment

Kingston High School (JAMAICA, W.I.), September 2016- July 2018

High School Diploma

City and Guilds Certificate in English Level 2

New York Institute Of Health Careers, Llc., March 2024 - June 2024

Certified Nursing Assistant

Phlebotomy

Amazing Grace Cna Training And Staff, Llc., September 2024 - October 2024

Home Health Aide

Southern New Hampshire University, June 2025 – Present

Associate's Degree in Accounting