Niken Rahma

Early-career professional with a Bachelor's degree in Public Health, ranked 3rd best graduate in the faculty, and over one year of experience in customer service, operational support, and internal control/audit. Skilled in delivering customer service, handling complaints, managing operational administration, and conducting internal audit evaluations. Possesses strong communication, analytical, problem-solving, and cross-functional collaboration skills.

Demonstrated strengths in public speaking, leadership, and teamwork.

RCO (Internal Audit) - Mandiri Tunas Finance Regional 7 East Java - East Java

(2025-04 - 2025-08)

• Conducted internal control reviews and compliance monitoring across branch operations to ensure adherence to company SOPs and policies
• Analyzed operational processes and documentation to identify risks, control gaps, and noncompliance issues
• Prepared audit reports and coordinated corrective actions
• Coordinated with multiple branches and units to ensure timely resolution of audit findings
• Improved branch Google Business rating from 4.6 to 4.8 by enhancing customer service quality
• Managed customer inquiries and resolved complaints to ensure high levels of customer satisfaction
• Handled administrative tasks and customer data reporting to support efficient branch operations

Operations Staff (Customer Service) - Mandiri Tunas Finance Surabaya - Surabaya

(2024-09 - 2025-03)

• Improved branch Google Business rating from 4.6 to 4.8 by enhancing customer service quality
• Managed customer inquiries and resolved complaints to ensure high levels of customer satisfaction
• Handled administrative tasks and customer data reporting to support efficient branch operations

Environmental Health Intern - Dinas Kesehatan Lamongan - Lamongan

(2023-06 - 2023-08)

• Improved branch Google Business rating from 4.6 to 4.8 by delivering high-quality customer service
• Managed customer inquiries and resolved complaints effectively to maintain customer satisfaction
• Maintained accurate customer data and administrative records to support operational efficiency

Bachelor of Public Health - Ilmu Kesehatan Masyarakat - Universitas Negeri Malang (2020-08 - 2024-06)

High School - State Senior High School 2 Lamongan (2017-07 - 2020-06)

Junior High School - State Junior High School 1 Sugio (2014-07 - 2017-06)