Oci Rossiana

Dynamic and results-driven professional with a strong foundation in Psychology, specializing in interpersonal communication, problem-solving, and organizational development. Proven capability to manage administrative operations, streamline workflows, and foster productive team collaborations. Highly adaptable and skilled at analyzing human behavior and operational dynamics to drive efficiency and support corporate goals across diverse industries.

Bancassurance Specialist at BCA life (2025-01 – 2026-07)

• Identified and analyzed customer financial needs to deliver customized insurance protection and wealth management solutions.
• Collaborated effectively with internal banking teams to optimize lead generation and referral workflows.
• Delivered high-quality customer service, from initial product presentations and policy submissions to facilitating claims processes.

HR Admin & Supervisor at CV Golf Nusantara (2025-01 – Present)

• Managed end-to-end employee administration, including attendance tracking, database maintenance, and employment contract documentation.
• Supervised and coordinated daily staff operations to ensure strict alignment with company standard operating procedures (SOP).
• Handled customer inquiries and managed client relations professionally to ensure high satisfaction and smooth daily business operations.

Bachelor of Psychology (S1) in Psychology – Universitas Prima Indonesia (2025-01)

Vocational High School in Pharmacy – SMK Abdurrab (2020-01 – 2023-01)