Prayudha Chandra

Operations Supervisor with 4+ years of experience managing large-scale teams (100+ staff) and optimizing daily operations in high-volume environments. Proven ability to improve productivity by 20% and reduce operational errors by 15% within 12 months through SOP implementation, workforce planning, and data-driven decision making. Experienced in Excel-based reporting (Pivot Tables, data analysis), workflow optimization, and cross-functional coordination to ensure efficient and compliant operations.

Team Leader – Operations / Workforce Management - PT. GEARINC SERVICES SURABAYA INDONESIA - Surabaya

(2021-03 - 2025-12)

• Led daily operations of 100+ staff in a high-volume environment, consistently achieving KPI targets (95–100%) through structured workforce planning, scheduling, and performance monitoring.
• Increased team productivity by 20% within 12 months by optimizing workflow processes, task allocation, and shift scheduling using WFM practices.
• Reduced operational error rates by 15% by implementing standardized SOPs and conducting regular quality monitoring and team coaching.
• Shortened issue resolution time by 18% (from ~24 hours to <20 hours) by identifying bottlenecks through Excel-based analysis (Pivot Tables, trend tracking) and implementing process improvements.
• Managed 30+ daily operational issues and escalations, ensuring timely resolution and minimal disruption to workflow.
• Coordinated with cross-functional teams (HR, QA, Operations Support) to optimize resource allocation and ensure alignment with operational targets.

Virtual Assistant (Freelance – Part Time) - Self-Employed

(2023-08)

• Managed task coordination, reporting, and scheduling for 10+ clients, achieving 100% on-time completion rate.
• Improved task turnaround time from 48 hours to 6 hours by implementing structured workflow tracking systems (Google Sheets-based tracking).
• Maintained accurate documentation and reporting to support operational decision-making and efficiency.

Content Moderator – Operations Support - PT. GEARINC SERVICES SURABAYA INDONESIA - Surabaya

(2021-01 - 2021-03)

• Processed 500+ data entries daily with 97–98% accuracy, ensuring compliance with company standards and operational procedures.
• Supported operational workflows by maintaining data consistency and contributing to quality control processes.

Bachelor - Information and Technology - Politeknik Negeri Malang (2013-07 - 2016-09)