R Zahra

Versatile remote professional with hands-on experience across five industries, including insurance, construction, telecommunications, energy, and digital agency services. Skilled in administrative operations, client coordination, and digital content execution, with a strong track record of delivering accurate work independently in fast-paced virtual environments. Comfortable working across time zones and communicating with international clients in English.

Social Media Manager at Millbrook Construction (2026-01 – 2026-03)

• Built and managed a structured content calendar in Notion, planning and publishing 8+ posts per month across Reels and Carousels, covering multiple concurrent construction projects with a consistent 2x weekly publishing cadence
• Edited short-form videos and designed carousel posts for Instagram, with individual Reels reaching up to 17.4K views and the account growing to 4,764 followers
• Developed post concepts, wrote captions, and ensured all content aligned with Millbrook's brand tone, resulting in 38,773 organic views and 728 profile visits within the first 2 months

Virtual Assistant at Asbestos Watch Pty Ltd (2025-07 – 2025-12)

• Assisted the CEO to design and build operational workflows and board structures in Monday.com, translating business needs into organised, practical systems
• Maintained records and processed up to 30 documents daily (including invoices, purchase orders, and reports) while renaming and organising 50–100 files per day to keep data accurate and structured
• Supported executive operations including email handling, calendar and schedule management, monthly report preparation, and SOP creation across departments

Sales Operation Administrator at PT Telekomunikasi Selular (2021-06 – 2022-11)

• Collected, structured, and maintained weekly market share data across 319 districts in Central Java and Yogyakarta with 100% accuracy
• Tracked Digital Services revenue and subscriber numbers, spotting performance trends across branches and flagging fluctuations to the team
• Handled regional operational admin including invoice verification, BAST and BAK documentation, tax invoice adjustments, and area-level planning coordination

Social Media Graphic Designer at PT PLN (2021-02 – 2022-01)

• Designed 15–20 digital marketing assets per month, consistently meeting campaign deadlines while maintaining alignment with corporate brand guidelines
• Collaborated remotely with internal teams to ensure every deliverable passed brand, legal, and technical compliance standards before publication
• Drove structured content planning and scheduling for @pln_kalselteng, supporting consistent and on-brand instagram presence across campaigns

Co-Founder & Content Specialist at A2Z Lab Digital Agency (2024-05 – Present)

• Co-founded and built a digital agency @a2z.lab offering content and social media services across industries including SOEs, construction, F&B, and personal branding
• Managed client relationships end-to-end, from briefings and quotations through to delivery, while coordinating multiple concurrent projects and keeping stakeholders aligned
• Oversaw project documentation, service agreements, and internal coordination to ensure smooth operations throughout each engagement

Healthcare Partnership at PT Lippo General Insurance Tbk (by Hanwha Life Insurance Co., Ltd) (2023-08 – 2024-02)

• Monitored operational performance across 2,000+ healthcare providers nationwide, managing MoU validity and processing 5–7 renewals monthly to ensure long-term service continuity.
• Collaborated in 3–5 weekly cross-functional meetings with healthcare directors and marketing leaders to align performance targets and strengthen partnership strategies.
• Performed daily claim and case aging analysis, coordinating with healthcare providers to resolve issues and ensuring compliance alignment, while facilitating up to 10 weekly LGI product onboarding registrations.

Bachelor in Communication Science – Diponegoro University