Ra S. Croasdaile

Operations leader with 9+ years of experience managing complex programs, multidisciplinary teams, compliance systems, and organizational initiatives across education and child welfare environments. Proven ability to lead operational strategy, develop high-performing teams, improve processes, and ensure regulatory compliance while creating safe, effective environments for students, youth, families, and staff. Experienced in strategic planning, performance management, crisis response, data-driven decision-making, and cross-functional collaboration.

Skilled at building scalable systems that improve accountability, efficiency, and service outcomes.

Director, Fair Future Program at Cayuga Centers – ACS Foster Care (2023-09 – 2025-04)

• Directed daily operations of a multidisciplinary youth services program, overseeing Education Specialists, Housing Specialists, Career Specialists, Coaches, and administrative staff.
• Managed operational systems supporting education, housing, career development, and independent living goals for foster youth.
• Developed accountability systems, workflows, and performance monitoring processes to improve service delivery and compliance.
• Supervised, coached, and evaluated staff while promoting a culture of excellence, teamwork, and continuous improvement.
• Ensured compliance with ACS mandates, documentation standards, reporting requirements, and agency policies.
• Used CARE4 data reporting to monitor performance, identify trends, and improve program outcomes.
• Coordinated with schools, families, clinicians, government agencies, and community partners to resolve barriers and improve youth success.
• Led crisis response efforts, safety planning, Family Team Conferences, and interdisciplinary meetings.

Assistant Director, Behavioral Support at Cayuga Centers – ACS Foster Care (2023-01 – 2023-09)

• Supported leadership operations for behavioral services serving youth in foster care.
• Supervised staff, provided coaching, and ensured compliance with documentation requirements.
• Managed crisis response, service planning, and collaboration with multidisciplinary teams.
• Supported foster families, youth, and community partners.

Teacher at Cayuga Centers (2022-08 – 2023-01)

• Developed individualized educational programming and monitored student progress.
• Collaborated with multidisciplinary teams to support academic and behavioral outcomes.
• Maintained classroom operations, safety procedures, and educational documentation.

Skills Trainer at Cayuga Centers (2022-01 – 2022-08)

• Delivered trauma-informed educational support and social-emotional programming.
• Supported classroom operations, youth engagement, and behavioral interventions.

Assistant Director, Career Services at DeVry University (2016-09 – 2021-09)

• Directed career services operations supporting student achievement, workforce readiness, and employment outcomes.
• Managed employer partnerships, internships, career programming, and student success initiatives.
• Led workshops focused on resumes, interviewing, professional development, and career preparation.
• Collaborated with academic departments to improve student engagement and career outcomes.
• Ensured compliance with institutional policies and operational standards.

Master of Business Administration (MBA) in Project Management – Keller Graduate School of Management

Bachelor of Professional Studies in Human Resources Management – DeVry University