Raeka Hary

Graduate of Budi Luhur University Jakarta with a major in Computer Science. Over 10 years of experience as an Information and Communications Technology (ICT) Technical Support, including: IT Technical Support, IT Equipment Repair Technician (such as modems, routers, switches, interfaces, etc.), Customer Support/Service, and Warehouse Staff.

Hardware/IT Device Repair Technician and Warehouse Staff at Multidata Multimedia (2007-01 – 2025-01)

Repair technician responsible for soldering, replacing components and determining repair methods, warehouse management and inventory control.

• Repair: soldering, replacing components such as ICs, chips, capacitors, resistors, etc.
• Determining and making decisions regarding repair methods, whether they can be performed locally (by division) or must be carried out overseas to the factory
• Determines the priority of work in repairing damaged company products, starting from those with the following statuses: Purchase warranty / Repair warranty - Out of warranty - Internal (company-owned)
• Inspection/receipt of goods from cargo includes matching data between the number of goods and serial numbers (S/N), as well as conducting periodic inventories

IT Technical Support (including field technician) at Multidata Multimedia (1998-10 – 2006-12)

Provided technical support, installation, configuration and device demonstrations related to company products. Delivered troubleshooting for customers.

• Provides technical support (including installation and configuration) and conducts device demonstrations related to the company's products (presales support)
• Plays an active role in providing troubleshooting for customers who encounter problems with the company's products

Customer Support/Service at Multidata Multimedia (1997-08 – 1998-08)

Responsible for customer satisfaction and provided solutions to problems related to company products installed at customer locations via phone support.

• Responsible for customer satisfaction with the company's products and also plays an active role in providing solutions to problems related to the company's products installed at the customer's location (handle by phone).

Bachelor in Computer Science – Universitas Budi Luhur (2000-09 – 2006-09)