Ray -

Progressive operations manager and effective leader who insists on using proven methods and cutting-edge technology to cut costs, streamline operations, and increase productivity. Able to formulate strategies and implement effective strategies in areas ranging from business development, operational planning, and financial administration.

Operations Manager at PT. Alta Thomas Mandiri Indonesia (2024-07 – 2025-09)

• Led and managed all company operational activities, overseeing warehouse, sales admin, after-sales, and retail store divisions.
• Developed and implemented company strategies by optimizing human resources for improved productivity and cost efficiency.
• Resolved daily operational challenges to enhance product and service quality.
• Managed budgets effectively, reducing operational costs by through strategic allocations.
• Evaluated and streamlined workflow processes to align operations with regulatory standards.
• Handled recruitment and training programs, improving team performance and cohesion.
• Mediated conflicts and ensured that divisional strategies aligned with corporate goals.
• Managed all operational processes and accountability.

Operations Manager at PT. Sigma Global Logistik (2022-09 – 2024-05)

• Developed and implemented company operational policies and procedures.
• Oversaw emergency situation management to ensure smooth operations.
• Managed teams to meet and exceed company operational targets.
• Conducted performance evaluations to enhance team excellence.
• Supervised all operational workflow aspects, including warehousing and distribution.
• Built strong client relationships, ensuring high satisfaction and loyalty.
• Applied best practices to streamline workflows, reducing costs.
• Established and enforced quality standards for logistics operations.

Operations Manager at PT. Sarana Trans Sumatera (2015-05 – 2022-08)

• Oversee sea freight expedition, including logistics coordination for cargo, trucking, and container management at ports.
• Controlled and reviewed operating procedures, developing integrated SOPs aligning with system enhancements.
• Developed systematic and computerized workflows, improving operational efficiency.
• Managed and minimized operational costs while performing regular staff evaluations to boost team productivity.
• Mitigated claim risks through proactive customer relationship management and effective resolution strategies.
• Cultivated strong relationships with shipping lines and agents.

Ass. Manager Marketing & Operasional at PT. K-Line Mobaru Diamond Indonesia (2011-06 – 2015-02)

• Supervised operational activities aligning with company policies, ensuring efficiency.
• Initiated regular staff training, boosting productivity.
• Expanded market area, increasing market share and achieving customer renewal rate.
• Streamlined resolution processes, reducing potential liabilities.
• Optimized budgets, achieving overhead reduction.

Operations Manager at PT. Universal (2009-11 – 2011-04)

• Led company operations in providing corporate vehicle rental services, ensuring consistently high service levels.
• Managed vehicle servicing and emergency replacements, minimizing downtime by through effective process management.
• Maintained accurate customer databases, increasing rental contract renewals by through targeted follow-ups.
• Controlled vehicle inventory, optimizing usage and ensuring availability to meet client demands efficiently.

Manager at PT. Maju Auto Megah (2008-03 – 2009-08)

• Managed operations as the main dealer for LLumar window films in Southern Sumatra and distributor for Accelera tires in Palembang.
• Maintained strong relationships with retail stores and authorized dealers, enhancing distribution channels and market presence.
• Monitored accounts receivable (A/R) and customer satisfaction index (CSI), ensuring high levels of client satisfaction and finance management.
• Expanded the network by identifying and onboarding new dealers in the Sumbagsel region.
• Controlled warehouse inventory for tires, accessories, window films, and spare parts, optimizing stock levels to meet demand.

Sales Supervisor at PT. Tunas Ridean Tbk. (2004-04 – 2007-10)

• Supervised sales operations as an authorized dealer for Toyota, focusing on target achievement and sales growth.
• Maintained strong customer relationships through database management, ensuring customer loyalty and repeat business.
• Concentrated on Accounts Receivable (A/R) and Customer Satisfaction Index (CSI), improving financial metrics and customer satisfaction.
• Monitored salesorder processing from initial SPK to delivery, ensuring seamless and efficient sales cycles.
• Provided exceptional after-sales services, enhancing customer experience and retention.
• Led the sales team to consistently achieve and exceed sales targets, boosting overall company performance.

Bachelor of Economics in Pemasaran – Universitas Indonusa Esa Unggul (2008-11)