Rebekah Bacchus

Has represented numerous brands such as Amex, Emirates, FIFA, WWE, MLB, and the NFL in areas centered on hospitality, retail, and service for 6 years. Managed client and guest services on event days by verifying itineraries, coordinating transportation, communicating with staff on clients' itineraries, and overseeing event-day itineraries for their own clients. Maintained a positive company image at all times and thoughtfully responded to customer feedback.

FREELANCE BRAND AMBASSDOR (2020-10 – Present)

• Has represented numerous brands such as Amex, Emirates, FIFA, WWE, MLB, and the NFL in areas centered on hospitality, retail, and service for 6 years.
• Managed client and guest services on event days by verifying itineraries, coordinating transportation, communicating with staff on clients' itineraries, and overseeing event-day itineraries for their own clients.
• Maintained a positive company image at all times and thoughtfully responded to customer feedback.

CX FELLOW at KindWork.org (2025-04 – 2025-06)

• Successfully completed Tech Customer Service Training program (60-day), focused on support scenarios, challenging interactions, and communication training to support the overall customer experience.
• Earned certifications in Zendesk, Intercom, and HIPAA compliance; gained hands-on experience with Slack, Notion, Jira, macOS, and Google Suite (Docs, Sheets, Slides).
• Maintained 99% quality assurance score while resolving 10+ customer inquiries hourly across phone, chat, and email channels during live training sessions.

GUEST SPECIALIST at MoMa (2024-07 – 2025-01)

• Delivered a high-touch customer experience to 7,000+ guests per day by proactively welcoming visitors and answering questions.
• Resolved ticketing and membership issues on-site by listening to concerns and offering timely solutions, reducing front desk escalations.
• Cross-trained in admissions, membership, and retail roles to support operations and minimize wait times in high-traffic events.

HEALTH CENTER ADMINISTRATIVE ASSISTANT at French Woods Festival of the Performing Arts (2024-05 – 2024-07)

• Organized and maintained medical records and medication schedules for 500+ campers and staff, improving daily care efficiency and safety.
• Communicated critical health updates to nursing staff and flagged potential ER or clinic needs, contributing to faster response times.
• Restocked medical supplies daily and kept the health center fully operational during peak summer activity.

CUSTOMER SERVICE AMBASSADOR at Hudson Yards (2023-09 – 2023-12)

• Guided hundreds of guests daily through programs, exhibitions, and dining options, promoting add-on services and enhancing campus-wide engagement.
• Resolved customer concerns independently while maintaining a luxury-level experience, supporting Hudson Yards' premium brand standard.
• Managed queue flow and upsold experiential packages to reduce congestion and increase guest participation.

SEASONAL AMBASSADOR at The Metropolitan Museum of Art (2022-11 – 2023-01)

• Facilitated entry and scanned 1,000+ tickets daily, maintaining organized queues and a positive visitor flow at high-volume exhibitions.
• Delivered real-time wayfinding assistance and personalized gallery recommendations, enhancing the visitor journey.

COMMUNICATIONS – New England College (2021-01 – 2023-06)