Renee Grubler

Operations and service professional with experience supporting national accounts and managing high-volume service delivery (350+ monthly tickets) in fast-paced, SLA-driven environments. Adept at coordinating complex logistics, optimizing workflows, and leveraging FSM and CRM platforms to drive efficiency and consistent service execution. Brings a detail-oriented, solutions-focused approach to improving operations and supporting strong client relationships.

Service Administrator & Coordinator at Ambient National Account Services (2025-01 – Present)

• Service Operations: Coordinated end-to-end service operations for a national portfolio, driving timely job completion and consistent SLA adherence.
• Billing & Payroll Administration: Managed billing, payroll, and service ticket reconciliation with a high degree of accuracy across complex accounts.
• Process Improvement: Collaborated cross-functionally to optimize scheduling workflows within the FSM platform, improving efficiency and technician utilization.
• Client Management: Served as a key point of contact for national clients, resolving issues proactively and supporting long-term client satisfaction.

Service Coordinator (Lead) at Valiant Technology (2023-01 – 2025-01)

• Team Leadership: Led day-to-day service desk operations and provided guidance to technicians, implementing standardized resolution processes to improve customer satisfaction.
• Operations Coordination: Managed a high-volume ticketing system, triaging and assigning 350+ technical requests monthly to ensure timely resolution and SLA adherence.
• Client Enablement: Developed and delivered client training programs to increase platform adoption and reduce repeat support requests.
• Logistics & Resource Planning: Coordinated technician scheduling, engineer deployments, and inventory needs for large-scale projects, ensuring efficient execution and on-time delivery.

Administrative Coordinator at Wheaton College (Office of The Arts) (2018-01 – 2022-01)

• Vendor & Performer Coordination: Managed relationships with vendors and performers, coordinating scheduling and communication for arts programming.
• Contract Administration: Supported contract negotiation and administration, ensuring timely processing and alignment with event requirements.
• Event Operations: Coordinated end-to-end logistics for campus and community events, ensuring smooth execution and a positive experience.

Bachelor of Arts – Wheaton College (2018-01 – 2022-01)