Rievan Tama

Dedicated and customer-focused professional with over 5 years of experience as a Senior Barista, demonstrating strong communication, multitasking, problem-solving skills in fast-paced environments. Seeking to expand my career into a new field to further develop my skills, gain new experience and contribute positively to organizational success.

Senior Barista at TOKO KOPI TUKU (2022-03 – Present)

• Prepared and served over 100 hot and cold beverages daily, including coffee, tea, and espresso-based drinks, following company recipes and standards.
• Handled and resolved 20+ customer complaints or concerns each week, ensuring 95% satisfaction rate.
• Maintained the highest cleanliness and sanitation standards, leading to a perfect score on monthly inspections.
• Operated espresso machines, coffee grinders, and other related equipment, reducing machine downtime by 30%.
• Restocked and managed inventory, ensuring 100% product availability during peak hours.

Senior Barista at MONOKURO RESTAURANT (2021-01 – 2022-02)

• Enhanced the menu by introducing five new specialty drinks, increasing sales by 10%.
• Collaborated with the team to develop and refine new brewing techniques, improving taste consistency.
• Participated in weekly training sessions on different coffee roasts, enhancing the team's coffee knowledge.
• Managed a high-volume coffee shop station during rush hours, reducing wait times by 15%.
• Initiated a monthly coffee tasting event, boosting customer engagement and loyalty.

Junior Barista at MONOKURO RESTAURANT (2020-02 – 2020-12)

Trainee Waiter at ATRIA HOTEL GADING SERPONG (2018-01 – 2018-07)

– SMK GEMA GAWITA (2017 – 2019)