Rizki Heriyanto

Information technology professional with experience in system administration, network management, and IT support. Skilled in troubleshooting hardware and software issues, network configuration, and user support.

IT Support Technician - PT. Mitra Teknologi Indonesia - Yogyakarta

(2019-06)

• Provide technical support to end-users for hardware and software issues
• Maintain and monitor network infrastructure
• Manage user accounts and access control
• Document IT incidents and resolutions

Junior Network Administrator - CV. Solusi Digital Nusantara - Yogyakarta

(2018-01 - 2019-05)

• Configure and maintain network devices
• Monitor network performance and troubleshoot connectivity issues
• Assist in system backup and disaster recovery procedures
• Support IT security implementation

Bachelor's Degree - Information Technology - Universitas Gadjah Mada (2014-08 - 2018-06)

Diploma - Computer Networks - SMK Negeri 2 Yogyakarta (2011-07 - 2014-06)