Robby Kanzi

I am a dedicated professional with a background in International Relations, currently working as a Customer Service Team Lead at Gravity Game Link, where I manage and support a team to ensure exceptional customer service. My experience includes administrative roles in the Indonesian National Police, specifically in the Administration and Planning Department and the International Convention Department, where I facilitated communication, coordination, and the implementation of international conventions. I am passionate about Sustainable Environment and Sustainable Development Growth, and I have a strong interest in fostering Indonesian bilateral cooperation.

My diverse skill set and commitment to sustainable practices make me well-equipped to contribute effectively to these fields.

Customer Service Game Agent - Team Lead at Gravity Game Link from 2021 - now.

Main Job Desk:

-Manage and lead the customer service team.

-Provide guidance and support to team members.

-Handle complex customer cases.

-Collect and analyze team performance data.

-Create reports on customer trends and provide improvement

recommendations.

-Provide feedback to team members for improvement.

-Ensure that team members understand and follow company policies

and procedures.

-Ensure satisfactory resolution for customers.

Side Job:

-Game Translation (from Korean to English or Indonesian)

-Game Testing and Reviews

Internship Student at Indonesia National Police of International Relation Division

Job Desk BAGRENMIN:

- Administrative Support: Providing administrative support to various departments within the organization, including managing office supplies, coordinating meetings, scheduling appointments, and handling correspondence.

- Communication and Coordination: Facilitating communication and collaboration between different departments and stakeholders within the organization.

Job Desk BAGKONVINTER:

- Convention Implementation: Ensuring that member countries adhere to the provisions and obligations outlined in various international conventions related to law enforcement, such as the United Nations Convention against Transnational Organized Crime (UNTOC), the Convention against Corruption (UNCAC), and the International Convention for the Suppression of the Financing of Terrorism.

- Capacity Building: Collaborating with member countries and international partners to provide training, technical assistance, and capacity-building programs aimed at enhancing law enforcement capabilities and promoting best practices in areas covered by international conventions.

- Information Sharing: Facilitating the exchange of information and intelligence among member countries regarding criminal activities covered by international conventions, such as organized crime, corruption, terrorism financing, and cybercrime.

- Coordination and Liaison: Serving as a focal point for communication and coordination between Interpol and relevant stakeholders, including member countries, international organizations, non-governmental organizations, and other law enforcement agencies involved in implementing international conventions.

Bachelor's Degree of Arts (B.A.) in International Relations from Bina Nusantara University - 2014-2021