GM Operation, Audit, & Risk Management - PT. Sarae Noarawon Sedaya (SARAE BAKERY) - Indonesia
(2024-08)
- Leading, managing, and developing all aspects of operations, sales, SCM, and the central kitchen for 8 branch outlets across three brands: Sarae Bakery, Sejoli Kantin, and LALABU Donat Labu.
- Role as CEO for LALABU Donat Labu and handling overall business process & strategy for the brand.
- Developing for business plan & strategy, operation improvement, & sales growth management.
- Coaching, counseling, motivating, and evaluating the performance of all operational leader & team.
- Drive people development and succession planning to cultivate new leaders & support company expansion.
- Present strategic company insights to top management during weekly and monthly meetings.
- Resolve complex strategic and technical operational issues that exceed the scope of supervision for SPVs, OMs, and Junior/Middle Managers.
- Analyze and evaluate quarterly and yearly sales growth to set targets and guide activation, action, and company strategies.
- Develop and refine branch sales strategies based on detailed analysis of customer transactions (TC and APC target).
- Define, operation audit, and continuous improvement implementation for QSC (Quality, Service, and Cleanliness), Halal implementation, Hygiene, and Food Safety.
- Implement strategies to enhance efficiency and cost control, including labour cost, COGS, foodcost, overhead, spoil or waste products.
- Manage, analyze, and evaluate forecasting and planning for both product and raw material ODP (Operational Daily Plan) across all outlets and production facilities.
- Oversee planning and strategy to achieve a target valuation of IDR 15-20 billion yearly across 9 outlets (Brand: Sarae Bakery, Sejoli, and Lalabu Donat Labu).
- Monitor and evaluate the timeplanning and breakdown of both long-term and short-term strategic marketing projects.
- Ensure seamless SCM operations, including distribution and consistent availability of raw materials.
- Provide insightful analysis and improvements for weekly reports submitted by all operational, production, and logistic / SCM department.
- Analyze and improve operational action plans by implementing Corrective and Preventive Action (CAPA).
- Enhance and evaluate service excellence, speed of service, operation checklist, the optimization of zero-complaint initiatives, and database collection & improvement.
Regional Operation Manager (AREA Bandung, Bekasi, & Jawa Barat) - PT. Platinum Wahab Nusantara Tbk. (TEGUK Indonesia) - Bandung, Bekasi, Jawa Barat
(2023-11 - 2024-08)
Providing leadership coaching, people development program, and performance evaluations for a large team managing operations across 80+ outlets in Jakarta and West Java regions.
- Providing leadership coaching, people development program, and performance evaluations for a large team, including 250-300 crew members, 70+ store leaders, 10+ store managers, and 10+ supervisors.
- Resolve complex problem operational issues that have not been successfully addressed by store managers & supervisors.
- Develop and implement strategies to achieve monthly sales targets of over IDR 4 billion across 80+ outlets in Jakarta (Jak-Tim) & West Java (Bandung, Garut, Tasikmalaya, Cirebon, Bekasi, and Karawang).
- Implementing, developing, and evaluating the company's QSC strategy (Quality, Service, and Cleanliness) management, include implementation of operational continuous improvement.
- Formulate cost control & efficiency control strategies for managing costs related to P&L company, labour cost, COGS, food cost, overhead, and spoil or waste product.
- Develop and implement sales action plans outside of the stores, including canvassing, door-to-door sales, open tables, drive-thru, online and offline flyers, events/bazaars, openbooths, and local promotions.
- Control and strategically P&L management stability, business plans, cost management, and sales growth.
- Oversee and monitor the operational implementation for SLHS, Halal Certification, Food safety, Hygiene, and Sanitation standards.
- Manage and oversee the new store opening process, including coordination for asset distribution, maintenance, raw materials, and liaison with the legal division for permits.
- Actively ensure and manage the supervisor survey process for events, large product orders, and open-booth parties to increase off-premise revenue.
- Improvement for service excellence, promotion, speed of service, and quality consistency (QSC).
- Provide analysis and strategic insights for SCM, forecasting, logistics, and inventory to streamline operations.
- Analyze and provide insights on presentations and reports from all leaders and implement preventive improvements for future action plans.
- Ensure a smooth supply chain for all outlets, guarantee the availability of raw materials, and prevent out-of-stock (OOS) situations.
- Present consistent reports to the GM Operation and company stakeholders by weekly & monthly report.
Operational Manager (Store & Warehouse) - PT. DIIA Berdua Indonesia (Jenna & Kaia - Fashion) - Indonesia
(2021-12 - 2023-11)
- Developing and executing strategic plans to achieve sales targets and drive revenue growth across 17 outlets & 2 warehouses.
- Managing and leading team, including 3 supervisors, 17 store leaders, 40 staffs & operational / warehouse crews.
- Drove efficiency and cost reduction in human resources (labour cost), logistics, and OPEX through effective workflow management and lean practices.
- Ensured a seamless and efficient supply chain by managing the distribution of finished goods and proactively preventing out-of-stock (OOS) situations.
- Maintained strict inventory control by monitoring stock levels, ensuring safety stock, and managing all inbound and outbound logistics for the main warehouse.
- Provided daily problem-solving and operational support for both the retail outlets and the warehouse.
- Analyzing team / leader reports and provided strategic insights for future action plans and continuous improvement initiatives for outlets & warehouses.
- Ensured strict adherence to company standards for cleanliness, hygiene, and sanitation across all outlets and warehouses.
- Actively participated in off-site events, bazaars, and pop-up booths to drive additional revenue stream outside of the retail locations.
- Delivered consistent weekly & monthly report to the GM Operation and stakeholders for the achievement target, sales, efficiency, KPI team Progress, and corrective and CAPA problem solving.
- Conducted regular performance appraisals for all supervisors, administrators, and warehouse staffs.
Chief Operating Officer (COO) - PT. Iderasa Berkah Indonesia (Frozen Food & Supply) - Indonesia
(2017-06 - 2021-10)
Managing and evaluating process of PPIC, forecasting & planning, demand, and production schedules. Overseeing and monitoring QA/QC management for both raw materials and finished goods across frozen food operations.
- Managing & evaluating process of PPIC, forecasting & planning, demand, and production schedules.
- Overseeing and monitoring QA/QC management for both raw materials and finished goods.
- Managing warehouse logistics, organization, and process improvements for both inbound and outbound.
- Controling & implementing foundational principles for Halal Certification, SLHS, and standard GMP within all operational processes.
- Improving hygiene/ sanitation systems, cleanliness, and the implementation of 5R/5S principles.
- Approving and ensure the seamless flow of raw material demand planning, procurement, and distribution.
- Manage the development and efficiency of operational staff (labour cost) and handle daily problem-solving in operational & production activities.
- Analyzing and providing insights from operational progress reports to guide CAPA action for continuous improvement.
- Controling production productivity, cost control, raw material quality, and inventory stock turnover.
- Evaluating the performance of all employees in production and logistics, including supervisors, administrators, operators, and general staff.
- Developing and overseeing operational SOPs and KPIs for production, logistics, & distribution staff.
- Colaborating with procurement division for manage vendor sourcing, evaluation, and QC system of food raw material.
- Facilitating cross-divisional communication through regular coordination weekly & monthly meetings managerial presentations.
Production & Factory Manager - PT. Citarasa Prima Indonesia Berjaya (NOW : Part Of SALIM Group) - Indonesia
(2015-06 - 2017-05)
- Overseeing and planning production operations, production forecast, and PPIC.
- Managing forecast, demand planning, operational strategy for supplying products to restaurant clients.
- Developing and evaluating SOPs for production operations and warehouse logistics.
- Overseeing inbound and outbound processes for raw materials and finished goods in logistics.
- Driving cost reduction, cost management, and efficiency across machinery, labour cost, COGS, and food raw materials.
- Implementing food safety, continuous improvement strategies within operations, and problem solving.
- Evaluating, analyzing, and assess daily reports and employee performance.
- Ensuring the application of hygiene, food safety, cleanliness, lean systems, and 5S/5R principles.
- Collaborating with other divisions, including purchasing, restaurant operations, partnerships franchise, and marketing.
Store Manager - PT. Citarasa Prima Indonesia Berjaya (NOW : Part Of SALIM Group) - Indonesia
(2014-03 - 2015-06)
- Managing operation and network of 5 company-owned restaurants (2 outlet nasgor mafia and 3 outlet warunk upnormal).
- Drove the implementation of service excellence initiatives and TC APC monitoring.
- Managing and monitoring regular quality control for both raw materials and finished products.
- Developing and controlling operational SOPs and KPIs for all outlet leader and staff.
- Ensuring strict adherence to hygiene / sanitation, food safety implementation, 5R/5S principles, and cleanliness standards.
- Monitoring operational self-audit per outlet and guaranteed the successful implementation of CAPA problem solving & preventive.
- Oversaw raw material storage and processing, while also driving efficiency in COGS.
- Managing and oversaw employee performance, labour cost controlling, & daily operations.
- Delivered comprehensive monthly and daily reports to BOD for operational progress and development.
Operation Auditor - PT. Citarasa Prima Indonesia Berjaya (NOW : Part Of SALIM GROUP) - Indonesia
(2014-01 - 2014-03)
- Managing and handling operational audit, ensuring strict adherence to SOPs and quality control standards.
- Developing and implemented a comprehensive set of operational SOPs for both front-of-house and kitchen staff.
- Ensuring running for implementation of food safety, halal, SLHS, and hygiene / sanitation outlet.
- Designing and maintain the documentation and archiving system for all operational audit data.
- Preparing and presenting weekly and monthly reports directly to the BOD company.
Design Sequence Supervisor - PT. Bangun Karya Pratama Lestari (BKPL) - Mining Contractor - Indonesia
(2011-08 - 2013-12)
- Analyzed mine design, conducted surveys, and monitored all field operations.
- Analysis on heavy equipment fleet performance and cycle times, while also evaluating the match factor (MF).
- Prepared and delivered technical mining presentations, and served as a moderator for presentations to management and the Board of Directors.
Mine Design Staff - PT. Bangun Karya Pratama Lestari (BKPL) - Mining Contractor - Indonesia
(2011-02 - 2011-07)
- Mine planning, surveying, and operational monitoring
Admin Magang - PT. Pamapersada Nusantara (PAMA) - Indonesia
(2010-09 - 2010-12)
- Internship Program, surveying, dan engineering.
