Collection Trainer - Permanent Employee at PT. Home Credit Indonesia (2023-01 – Present)
- Designing curriculum, materials & training methods
- Manage training sessions and orientation for new employees
- Measuring the effectiveness and impact of training on employee performance
- Developing a succession plan, coaching and mentoring for long-term professional growth
- Manage day to day training, documentation and reporting
Telesales Supervisor at PT. Home Credit Indonesia (2022-05 – 2023-05)
- Supervising Team for product selling activity
- Ensure the team working properly by regulations
- Manage team attendance
- Monitoring team quality by listening their recording
- Reporting: Hourly, Daily, Weekly, and Monthly
- Counselling and Coaching
- Arrange meeting and short briefing for team
- Motivating team
- Ensure TSO Target by Calls and Incentive
Telemarketing Supervisor at PT. Allianz Life Insurance (2020-01 – 2022-05)
- Supervising selling activities for potential customers
- Manage Data manually for prioritization
- Ensure the team selling activities by listening their recording
- Maintain team performance by coaching one on one
- Manage day to day briefing
- Flooring by solving problem and manage talktime
- Motivating team
- Reporting
Club & Facility Sr. Officer at The Pakubuwono View (2015-04 – 2018-07)
- Responsibilities in handling daily needs, Facility bookings
- Providing administrative necessary
- Daily and Monthly reporting
- Handling complaints and compliments
- Conducting and taking part of Ceremonial and more events
- Agreements for vendors and any related
- Strengthen communications between Company and tenants
Human Resources & General Affairs at PT. Bank BPD Jawa Tengah Cabang Jakarta (2012-11 – 2014-11)
- Seeking potential clients to be contacted by regulations
- Managed good relationship to clients
- Become Best Telemarketing Officer for Credit Cards
- Attend daily briefing and target oriented
Telemarketing Officer at PT. CIMB Niaga (2010-06 – 2012-05)
- Seeking potential clients to be contacted by regulations
- Managed good relationship to clients
- Become Best Telemarketing Officer for Credit Cards
- Attend daily briefing and target oriented
- Build and Manage relation between employees and Customers
- Helping employees for adjustment and maintained inventories
- Participated in any workshop, training, learning, and business travel arrangements
- Maintained office properties, purchasing, medical reimbursement. leaves and correspondences
- Procurements
- Permission and licensing
- handle recruitments for new employees
