Samuel Carrero

Citrix and end-user computing technical leader with 17 years spanning pre-sales architecture, partner technical strategy, and hands-on infrastructure delivery. Nine years inside Citrix across four progressive roles — from operating the company's own global XenApp/XenDesktop estate to owning technical strategy for hyperscaler marketplaces and national enterprise partners. Designs and defends EUC/VDI and hybrid-cloud solutions built on Citrix DaaS, Citrix Cloud, NetScaler, Microsoft Azure, and VMware, and translates that architecture into product demonstrations, multi-product proofs of concept, and enablement that partners and customers actually adopt.

Lead Partner Account Technical Strategist at Citrix — Cloud Software Group (2025-04 – 2026-08)

• Built strategic relationships with customers, technical stakeholders, and decision-makers to drive long-term customer adoption and growth strategies.
• Provided technical leadership on Citrix solutions and evolving workplace technologies, delivering engaging product demonstrations and technical presentations.
• Supported complex, multi-product proofs of concept to validate solution fit, addressing technical and competitive objections to accelerate sales cycles.

Senior Sales Engineer at Tehama Technologies (2023-06 – 2024-07)

• Led technical enablement and pre-sales for global channel partners, MSPs, SIs, ISVs, and VARs.
• Delivered webinars, virtual workshops, and deep-dive sessions focused on secure remote work and hybrid environments.
• Partnered with sales and distribution teams to support go-to-market activities and increase partner readiness.

Sr. Systems Engineer — Enterprise Channel Sales & National Partners at Citrix (2021-10 – 2023-01)

• Enabled large enterprise-focused resellers with Citrix solution expertise across complex customer environments.
• Developed tailored enablement content for industry-specific use cases, especially healthcare and security.
• Acted as technical liaison between Citrix and enterprise customer-facing partner teams, aligning messaging with Sales, Product, and Enablement.

Sr. Systems Engineer — Marketplace & Enterprise Service Providers at Citrix (2019-10 – 2021-09)

• Led technical strategy for hyperscalers (Azure, AWS, GCP, IBM Cloud) and HCI providers on cloud marketplaces.
• Designed private offers and Citrix bundles tailored for marketplace consumption.
• Accelerated cloud adoption through joint marketing and vertical-specific GTM campaigns.

Systems Engineer — CSP Commercial Sales at Citrix (2018-12 – 2019-10)

• Grew top-tier CSP partners across the East region through targeted business planning and enablement.
• Aligned technical strategy with alliance partners (Dell, HPE, Nutanix) to deliver end-to-end solutions.
• Conducted hands-on technical training and solution deep dives for partner pre-sales teams, helping partners penetrate new market segments with Citrix-powered managed services.

Systems Engineer — CSP Distribution Sales at Citrix (2017-05 – 2018-12)

• Supported emerging CSPs through technical enablement, onboarding, and field readiness.
• Coordinated with Channel Sales and Citrix Education to deliver webinars, bootcamps, and hands-on workshops accelerating partner growth, consumption, and technical maturity.

Systems Engineer — Customer One Operations at Citrix (2015-05 – 2017-04)

• Managed Citrix's internal global XenApp/XenDesktop environments across 6 data centers and 11,000 users.
• Led operational testing and rollout of new products in collaboration with internal product teams.
• Improved performance and reliability by optimizing storage, HDX, networking, and GSLB configurations.

Lead Technical Consultant — Data Center Solutions at CSPi (2013-06 – 2015-05)

• Delivered full-stack Citrix, VMware, and HCI solutions across regulated industries.
• Led pre-sales, architecture, and implementation for VDI, NetScaler, SQL clustering, and DR replication.
• Specialized in high-availability designs using vSphere, Nutanix, GSLB, and load balancing.
• Worked directly with clients on proposals, BOMs, SOWs, and solution documentation.

Level 2 Network Engineer at iNetworks Group (2009-05 – 2013-06)

• Served as primary escalation engineer for Citrix, managing full lifecycle deployments of XenApp, XenDesktop, and XenServer.
• Maintained virtualized infrastructure on VMware vSphere/ESXi with vCenter, plus Citrix XenServer and Microsoft Hyper-V environments.
• Led virtual-to-virtual migrations and deployed Windows Server platforms (2003/R2, 2008/R2, SBS) for Terminal Services, Exchange, and RDS/XenApp workloads.

Earlier Experience at Multiple Employers (2006-01 – 2009-12)

• Service Desk Technician, Arise Virtual Solutions — enterprise support across Citrix, RDP, Avaya, Genesys, Cisco VPN, and RSA SecurID platforms.

Citrix DaaS Environment Owner at Premier Destination Services (Present)

• Architect and operate a production Citrix DaaS estate — 18 VDAs across 6 VMware ESXi hosts with dual Citrix Cloud Connectors, MCS provisioning, FSLogix profile containers, and NetScaler.
• Built a versioned gold-master deployment framework automating VDA image build, application layering, and validation end to end.
• Automated infrastructure monitoring, health reporting, and provisioning workflows in PowerShell and Python against the Citrix Cloud API.

B.S. in Information Technology — Network Design and Management – Western Governors University (2010)

A.S. in Computer Engineering – Broward College