Setiawan

Experienced hospitality professional with more than 20 years of expertise in hotel housekeeping operations, laundry management, public area supervision, and staff leadership. Skilled in maintaining hotel cleanliness standards, handling guest satisfaction, conducting staff training, and supporting hotel pre-opening and rebranding projects.

Assistant Executive Housekeeper - Jakarta Airport Hotel - Jakarta, Indonesia

(2024-05 - 2026-06)

• Led housekeeping and laundry operations.
• Managed room attendants, public area staff, and daily workers schedules.
• Ensured room and public area cleanliness met hotel standards.
• Conducted room inspections and coordinated maintenance requests.
• Delivered daily briefings and staff training.

Executive Housekeeper - Katamaran Hotel & Resort Lombok - Lombok, Indonesia

(2023-04 - 2024-02)

• Supervised housekeeping and laundry operations.
• Managed outsourced staff and maintained quality standards.
• Coordinated projects with Public Area and Engineering teams.
• Operated hotel systems including OPERA, VHP, Fidelio, and Power Pro.

Hospitality Trainer - Pusat Pelatihan Teknik Industri Migas Teluk Bintuni Papua - Papua, Indonesia

(2022-07 - 2023-02)

• Conducted hospitality and housekeeping training programs.
• Prepared training materials and evaluations.

Assistant Executive Housekeeper - Fave Hotel Bandara Tangerang - Tangerang, Indonesia

(2019-07 - 2021-06)

• Managed daily housekeeping operations and room inspections.
• Coordinated staff scheduling and guest service support.

Executive Housekeeper - Archipelago International / ASEAN Games 2018 - Indonesia

(2018-07 - 2018-10)

• Managed room and village area setup for international events.

Assistant Executive Housekeeper - ANA Hotel Thamrin - Jakarta, Indonesia

(2017-08 - 2018-07)

• Supported hotel pre-opening preparations and housekeeping readiness.

Floor Manager - Le Grandeur Hotel - Jakarta, Indonesia

(2014-11 - 2017-05)

Housekeeping Supervisor - Le Grandeur Hotel - Jakarta, Indonesia

(2010-01 - 2014-07)

Room Attendant - Dusit Hotel Mangga Dua - Jakarta, Indonesia

(2002-02 - 2010-12)

Public Area Attendant - Dusit Hotel Mangga Dua - Jakarta, Indonesia

(1997-11 - 2002-02)

Sekolah Tinggi Perhotelan Bandung (2001 - 2004)

SMUN 89 Jakarta (1994 - 1997)

SMPN 262 Jakarta (1991 - 1994)

SDN 17 Jakarta (1985 - 1991)