Manajer Operasional at AUTO SEHAT CLINIC ALFALAH (2024-09 – 2026-04)
- Managed end-to-end operations across carwash, workshop, and detailing units, ensuring service efficiency and quality control
- Increased customer satisfaction and retention through process improvements and team performance management
- Monitored KPIs, controlled operational costs, and drove revenue growth through service optimization
Manager at MOUNTAIN CAFE (2023-11 – 2024-06)
- Oversaw daily F&B operations including staff supervision, inventory management, and customer service excellence
- Implemented marketing and promotional strategies to increase sales and customer traffic
- Maintained service standards and ensured smooth coordination between front-of-house and kitchen teams
Operations Manager at ANDOS CAFE & CARWASH (2022-07 – 2023-10)
- Led integrated operations of café and carwash services to maximize productivity and customer experience
- Developed and enforced SOPs to improve workflow efficiency and service consistency
- Boosted revenue through upselling, promotions, and customer engagement strategies
Manajer Operasional at TAMAN AIR PERCUT (2018-04 – 2019-06)
- Supervised daily operations of facilities, ensuring safety compliance and customer satisfaction
- Managed workforce scheduling, maintenance operations, and vendor coordination
- Increased visitor volume through event planning and strategic partnerships
Human Resources Development Manager at HOTEL AMALIUN (2015-03 – 2017-06)
- Managed full-cycle recruitment, onboarding, and employee relations processes
- Developed HR policies and ensured compliance with labor regulations
- Delivered training and development programs to improve employee performance
Head of Marketing Unit at HOTEL BUMI ASIH (2010-06 – 2015-02)
- Led marketing strategy to increase occupancy rates and brand awareness
- Built and maintained partnerships with corporate clients and travel agents
- Conducted market analysis to optimize pricing, promotions, and sales performance
Sales and Marketing Manager at GRIYA HOTEL (2009-01 – 2010-05)
- Developed and executed sales strategies to achieve revenue targets
- Managed key accounts and negotiated corporate contracts
- Coordinated marketing campaigns to enhance brand visibility and lead generation
Manajer Operasional at WISMA MERBAU (2006-12 – 2008-12)
- Directed hotel operations, ensuring service quality and operational efficiency
- Managed staff performance, budgeting, and daily business operations
- Improved operational processes to increase productivity and cost efficiency
Senior Sales Executive at PT. PANTAI CERMIN THEME PARK (2005-08 – 2006-11)
- Achieved sales targets through corporate partnerships and promotional campaigns
- Managed key client accounts and maintained long-term business relationships
- Identified new market opportunities to increase ticket sales and revenue
Sales Executive at GARUDA PLAZA HOTEL (2000-04 – 2005-07)
- Generated leads and converted prospects into clients to increase occupancy rates
- Maintained strong client relationships and handled booking negotiations
- Supported marketing initiatives to drive brand awareness and sales growth
