Sales Representative at SmartSign (2024-04 – 2026-02)
- Owned and managed a high-volume inbound and follow-up outbound pipeline from first contact through close
- Consulted with customers by phone and email to understand use cases, timelines, and budgets
- Recommended the right products and configurations across a broad catalog to maximize customer value
- Closed new business and expanded existing accounts through cross-sell and upsell opportunities
- Educated customers on website functionality, product options, pricing, and order workflows
- Coordinated complex or custom orders, ensuring accurate specifications and on-time delivery
Social Media Manager & Community Workshop Coordinator at Woodhaven Art Circle (2025-10 – Present)
- Manage the social media pages for arts nonprofit serving the Woodhaven, Queens area
- Record and edit video content, take photos, design event flyers and posters, write press releases, coordinate promotional activities
- Brainstorm, plan, and execute community workshops and events
- Assist in curating open calls for events
Social Media Manager at Feanor809 Games (2019-06 – Present)
- Manage a gaming streamer's social media, including Twitch clips, YouTube, Instagram, Twitter, TikTok, and Bluesky
- Edit and post videos, content, and announcements
- Assist as needed with moderation, setup, and content creation including Instagram Reels and YouTube Shorts
- Set up and operate Streamlabs and modify layouts as needed
Account Representative at Exceed Dental (2022-02 – 2024-04)
- Sold dental supplies to dental labs, studios, and dental offices, over the phone and in person
- Assisted with sales and customer inquiries through online platforms such as Etsy and Net32
- Provided service to Russian-speaking and Spanish-speaking clients
- Kept meticulous records on customer interactions, product preferences, and up to date contact information
- Regularly reached out to the existing customer base, and performed cold calls to potential leads
- Contributed product descriptions and photos to over 1000 products for the new catalog and website
- Pioneered an Etsy store, aimed towards selling materials and equipment to jewelers, crafters, and woodworkers
- Created new product listings, including new photos and descriptions, on Etsy and Net32
- Assisted with order packaging and fulfillment as needed
E-Commerce Specialist at Silver Rod Pharmacy (2021-01 – 2022-01)
- Took on various duties associated with the pharmacy's new e-commerce venture including; taking product photos, making Shopify listings, connecting online listings to eBay, Amazon, Walmart, and other sites, and addressing customer concerns
- Duties also included order packing and fulfillment
- Provided Russian interpretation services for customers in store
Accounts Specialist/Sales Representative at Best Trails & Travel (2017-01 – 2020-06)
- Duties included a dynamic combination of data entry, sales, and customer service & relations
- Handled mainly existing corporate accounts, schools, and limo companies, but also dealt with private clients such as event planners and churches
- Maintained customer relationships and kept detailed records on all customer preferences and requirements
- Input orders for jobs into the specialized Motorcoach Manager software, including multi-day events and 30+ bus movement jobs
- Created and kept track of contracts, and, when relevant, deposits and payments for each job
- Obtained signed contracts and archived according to the internal filing system
- Requested COIs from the insurance company as needed
- Worked in conjunction with dispatch and accounting departments to perform daily audits for tolls, fuel purchases, and fuel cards
- Aggregated the data and cross referenced it with bus movements according to the e-log tracking info
- Escalated any discrepancies to higher-ups, and provided organized data to the accounting department for billing and expense reports
- Assisted human resources/compliance department during the recruiting process, with tasks such as requesting and archiving references on driver applicants, training new salespeople, requesting test results from medical office, keeping track of due dates for DOT physicals, archiving compliance paperwork in accordance to state and federal regulations, and other administrative tasks
Website Manager at Ria's Jewelry & Gift Shop (2015-10 – 2022-02)
Worked full time in October to June 2016; very limited part time basis June 2016 to January 2020; then regularly part time January 2021 to February 2022.
- Built the site from the ground up, twice – first with Vend, then with Shopify
- Created the navigation layout to be easy to use and intuitive for our customers and salespeople
- Wrote product descriptions, took or sourced product photos, and created product listings
- Assisted with the company's first out of state sales
- Provided customer support to customers using the website for the first time
- Implemented Google Shopping and created product listings
- Responsible for day to day maintenance, improvements, and innovation until owner and coworkers were properly trained on how to input products, create product descriptions, add product tags and collections, and sort products into the correct sections of the website navigation
- Created a newsletter via MailChimp; trained boss and coworkers on use of the feature
