Sutrisno Chu

Operations specialist with 5+ years leading operations management and business process reengineering for growing organizations. I design Customer Relationship Management (CRM) pipelines, workflow automations, and process frameworks inside Notion, Google Workspace, and GoHighLevel so teams stop routing work through one person and start moving independently. Skilled in process mapping, change management, and quality assurance across multiple teams.

Proven at turning scattered data into single sources of truth and training non-technical staff on new systems.

System Administrator & Operations Lead at Fast Mobil (2019-10 – Present)

• Led operations management by building Google Sheets system connecting shareholder dashboards, staff views, and data entry interface
• Spearheaded business process reengineering of customer tracking workflows, designing CRM pipelines in Olsera that reduced data entry
• Created automated reports for leadership, cutting report generation time from 2 hours to 15 minutes per week while tracking 12+ key ope
• Developed process mapping documentation and Standard Operating Procedures (SOPs) across 6 core workflows, enabling non-technica
• Implemented quality assurance checks on data inputs, maintaining 98%+ accuracy rate across 500+ customer and vehicle records
• Managed cross-department task coordination, email communication, and calendar scheduling for a team of 5+ staff, reducing missed dea

Operations & Systems Coordinator (Volunteer) at Community Organization (2019 – Present)

• Coordinate operations management across 7 ministry teams and 13 community groups - scheduling, documentation, resource allocation
• Led change management initiatives by building shared systems for event planning, attendance tracking, and operational records - reducin
• Drive root cause analysis when issues arise, track corrective actions to resolution, and create process maps for repeat use across 7 depa
• Facilitate weekly cross-department meetings for 50+ participants, preparing agendas, reviewing performance metrics, and surfacing opera
• Onboarded and trained 20+ volunteers on systems and procedures, building confidence through clear documentation and hands-on walkt

CRM & Operations Build (Client Project) at Coaching Business (2025 – Present)

• Built complete CRM workspace in Notion - client database, pipeline stages, task tracker, and reporting dashboard - reducing email back-a
• Designed connected databases with process mapping so founder updates status and next action triggers automatically across 4 linked da
• Created client portal giving real-time visibility into project status, eliminating status update requests
• Documented full build process as reusable guide, cutting future CRM setup time from weeks to days