Syarifudin Muhammad

A Customer Service professional with over 8 years' experience in handling enquiries, resolving complaints and providing support via telephone, email, live chat and instant messaging. Skilled in communicating with customers, resolving issues and providing accurate and timely information whilst maintaining high levels of customer satisfaction.

Binus Support at Bina Nusantara University (2022-06 – 2026-05)

• Handled high-volume inbound calls from students and parents, providing clear information and effectively resolving a wide range of inquiries and issues.
• Delivered exceptional customer service through multiple channels (live chat, email, and phone), responding promptly to questions and providing tailored solutions.
• Provided accurate, timely, and detailed information regarding academic matters, ensuring clarity and customer satisfaction across all communication platforms.
• Proactively followed up on unresolved cases, keeping students informed on progress and ensuring issues were handled through to completion.

Customer Service Support at PT BANK DBS INDONESIA (2018-01 – 2022-06)

• Gathering information by answering incoming calls from customers and verifying details
• Resolving issues relating to missed credit card payments
• Providing solutions to customers and recommending available products
• Recording conversations and customer reports

Associate Degree – IAIN METRO LAMPUNG (2013 – 2017)