Tonya Bockmon

To obtain employment that utilizes my educational and work experience.

Research Interviewer at Nichols Research (2022-08 – Present)

Work with leading company on various research projects to obtain critical data which is utilized by various groups for research and statistical data purposes.

Interviewer/Monitor at Promark Research (2021-11 – 2022-10)

Completed cold calls to provide internet research and survey completion. Became call center Monitor in July of 2022. As a monitor I was required to listen as interviewers obtained appropriate research data, to ensure that all data was accurate and unbiased. Provided direct feedback to interviewer supervisors to ensure that standards were being maintained and interviewers were completing tasks as required.

Interviewer/Monitor at Promark Research (2021-11 – 2022-10)

• Completed cold calls to conduct internet research and survey completion, supporting data collection efforts
• Promoted to call center Monitor in July 2022 by demonstrating accuracy and attention to detail
• Ensured data accuracy and unbiased results by monitoring interviewers and providing direct feedback to supervisor
• Maintained high standards by verifying interviewer compliance and supporting quality assurance processes

Online Shopper at Intellichek-Farmington (2020-10 – 2021-02)

• Conducted online shopping for price comparison and marketing research, supporting competitive analysis

Adjunct Professor at San Juan College (2016-01 – 2019-05)

• Taught online classes for the humanities division at San Juan College for twelve semesters, enhancing student engagement and learning outcomes

Cashier/Customer Service at Denny's (2012-10 – 2017-11)

Worked as a hostess and cashier providing customer service as customers entered and departed the restaurant. Assisted server's in in preparing items for customer use and satisfaction.

Substance abuse associate at Overcomers counseling (2012-10 – 2017-10)

Worked with a licensed drug and alcohol counselor to provide assessments and group sessions for individuals with substance abuse issues.

Treatment Coordinator at Namaste-Farmington (2007-10 – 2010-09)

• Coordinated treatment for foster children by organizing team meetings, counseling, psychiatric appointments, IEP meetings, and home visits, ensuring comprehensive care
• Performed psycho-social assessments and daily charting, delivering detailed written reports on children's needs and progress
• Maintained state compliance for audits by completing charts and documentation, supporting Medicaid services and regulatory requirements
• Provided feedback and supervision for treatment parents and therapists, monitoring children's well-being, school performance, and treatment progress
• Met weekly with children to ensure treatment plans were accomplished, facilitating communication between foster parents and service providers

P.C.O. Care Attendant at Thomas Peoples (2005-05 – 2010-01)

• Supported independent living for a double amputee by performing housekeeping, equipment maintenance, shopping, and medication cueing
• Monitored daily blood sugar levels and assisted with employment seeking, enhancing client autonomy and quality of life

Independent Living Specialist at San Juan Center for Independence (2001-04 – 2003-09)

Provided advocacy, job training assistance, and peer support and procurement assistance for disabled individuals. Provided all necessary documentation to assist individuals in obtaining social security and welfare benefits. Performed a variety of assistance tasks such as: advocacy, service broker, treatment plan coordinator, and independent task specialist.

Reservations Supervisor at Mesa Airlines (1990-05 – 1998-10)

• Supervised reservations agents and provided customer service, ensuring accurate bookings for Mesa, United Express, US Airways Express, and America West Express flights
• Operated multiple computer systems and maintained employee and customer service records, supporting operational efficiency
• Developed employment plans for agents and mediated employee disputes, fostering a positive work environment
• Trained on Apollo, Pars, and Sabre Airline systems, enhancing technical proficiency
• Received Supervision Certificate from American Airlines, demonstrating commitment to professional development

New Mexico Highlands University (2008-08 – 2012-05) Clinical Social Work

Bachelor of Science in Criminal Justice – American Intercontinental On-line University - Deer Park, IL (2003-12 – 2005-02)

Associate of Applied Science in Social Work – San Juan Community College (2000-01 – 2002-05)