Triasna Melin

Customer Service professional with over 5 years of experience in the banking and transportation sectors. Skilled in combining strong problem-solving abilities with a persuasive approach to achieve business targets while maintaining excellent service standards. Experienced in public service, business administration, compliance with SOPs and regulations, and cross-functional coordination.

Accustomed to working under strict operational standards, demonstrating high integrity, and maintaining a strong focus on service quality and good corporate governance.

Customer Service Officer at PT Bank Central Asia, Tbk. (2023-09 – Present)

• Deliver consistent excellent service to ensure customer satisfaction and loyalty.
• Conduct thorough verification and review of business product documents, trust accounts, and certificates of deposit to ensure data accuracy and procedural compliance.
• Handle customer account maintenance requests (e.g., checkbook issuance, debit/ATM card reset, account closure) within an average time of 5–15 minutes.
• Provide product recommendations aligned with customer needs while adhering to prudential principles and compliance standards (loans, credit cards, and other banking products).
• Ensure compliance with the latest banking regulations for all deposit transactions, both basic and complex.
• Coordinate referral data from branch staff and regularly report target progress to the Branch Manager.
• Conduct knowledge-sharing sessions on mortgage products to enhance team understanding of features and schemes.
• Lead roleplay sessions to improve team communication skills and sales effectiveness.
• Provide exclusive and personalized services for priority customers.
• Offer strategic product recommendations tailored to customers' financial profiles and risk appetite.
• Conduct routine business visits (twice a week) to maintain strong long-term relationships with priority customers.
• Develop measurable annual strategies to increase new account acquisition through structured targeting.
• Initiate strategic collaborations with educational institutions and companies for mass account-opening programs.

Passenger Service at PT Kereta Api Pariwisata (LRT) (2023-05 – 2023-07)

• Provide professional assistance and information services to ensure a comfortable passenger experience.
• Handle emergency situations (e.g., sick passengers, security issues) with quick response in accordance with safety SOPs.
• Guide passenger navigation to ensure smooth traffic flow within station areas.

Customer Service Officer (Apprenticeship Program) at PT Bank Central Asia, Tbk. (2019-02 – 2023-02)

• Managed customer service operations with a focus on speed and friendliness to maintain high satisfaction levels.
• Contributed to branch portfolio growth through cross-selling credit cards and loan products.
• Maintained data integrity and ensured compliance with banking regulations in all transactions.

Resepsionis Internal at PT Warna Warni Advertising (2018-08 – 2019-01)

• Managed first impressions by welcoming clients and guests professionally.
• Coordinated meeting schedules between clients and departments, including HR.
• Operated PABX telephone system to handle internal and external communications effectively.

Bachelor og Management in Management – Pamulang University (2020-04 – 2023-08)

GPA 3,51 /4.00