RECEPTIONIST - PT. Batamindo Executive Village (Southlink Country Club) - Batam, Riau Island, Indonesia
(2025-06 - 2025-09)
- Greeting and welcoming members and guests upon arrival.
- Managing check-ins, tee-time confirmations, and reservations.
- Answering phone calls and responding to inquiries professionally.
- Providing information about club facilities, services, and events.
- Handling guest registrations and membership-related requests.
- Coordinating with golf operations, caddies, and other departments.
- Managing the reception desk area to ensure it remains tidy and organized.
- Processing payments for services, rentals, and merchandise.
- Recording guest information accurately in the club management system.
- Assisting guests with directions, transportation, and special arrangements.
BUSINESS MANAGER - PT. Cipta Bahagia Asia (FeelssGood Salon) - Batam, Riau Island, Indonesia
(2024-08 - 2024-12)
- Supervise and manage the daily operations of the salon and massage services.
- Ensure the salon is clean, organized, and well-maintained.
- Manage scheduling and appointment booking systems to avoid double bookings and ensure smooth customer flow.
- Develop and implement loyalty programs to retain clients and encourage repeat business.
- Monitor customer feedback and reviews to continually improve services.
- Set pricing strategies for services, ensuring competitiveness while maintaining profitability.
- Implement protocols for the proper cleaning and disinfection of equipment, tools, and spaces.
- Develop long-term strategies to grow the business, including service expansion or new revenue streams.
- Negotiate contracts and maintain relationships with product suppliers, equipment vendors, and external contractors.
- Set up a system for operational (appointement,discount,package,treatment,gift card,product,employee).
- Train the team to oparate the system.
BUSINESS MANAGER - PT. Sarana Edukasi Konsultasi Asia - Batam, Riau Island, Indonesia
(2024-02 - 2024-12)
- Identify and develop new business opportunities.
- Plan and execute strategies to improve business growth.
- Conduct market research and competitive analysis to inform business decisions.
- Oversee daily business operations to ensure efficiency and productivity.
- Build and maintain relationships with clients and partners
- Negotiate contracts and agreements with partners or clients.
- Collaborate with marketing teams to develop and implement sales strategies.
- Provide recommendations for improvement based on performance metrics.
- Identify potential business risks and develop mitigation strategies.
- BPJS Ketenagakerjaan
- Address marketing team to do sales call and create the task on CRM system
- Working with CRM system and chat patfrom call "Qontak by Mekari"
EMAIL MARKETING - Everybody Works - Batam, Riau Island, Indonesia
(2024-06 - 2024-12)
- Segment email lists based on company data and lead behavior from the CRM system to ensure targeted and relevant messaging.
- Use Portal analytics to track and segment leads by behavior (e.g., website visits,email)
- Use Portal data to personalize emails based on customer behavior, preferences, and demographics.
- Work closely with teams from Netherlands to ensure consistent messaging
RECEPTIONIST - ESKA WELLNESS SPA & CLINIC - Batam, Riau Island, Indonesia
(2022-06 - 2024-01)
- Greet guest warmly as they arrive, ensuring they feel comfortable and welcome.
- Provide information about the spa and aesthetic services, treatment options, and pricing.
- Address client inquiries and assist with any special requests or concerns, ensuring satisfaction.
- Maintain a positive and professional demeanor, ensuring a high level of client comfort and trust.
- Manage the appointment scheduling system, ensuring that appointments are booked accurately and efficiently also make it on the system call "Zenoti"
- Send appointment confirmations, reminders, and follow-up messages via phone or text.
- Handle appointment cancellations, rescheduling, and ensure optimal scheduling to avoid conflicts or gaps in service also update in the system call "Zenoti"
- Maintain and update accurate client records, including personal details, preferences, treatment history, and any special notes on the system call "Zenoti"
- Ensure client records are confidential and stored according to privacy laws and clinic policies.
- Process payments for services also Issue receipts and invoices for payments, ensuring all transactions are properly recorded in the clinic's system.
- Ensure the spa and clinic ambiance is peaceful and relaxing, maintaining a calm atmosphere in line with the brand's aesthetic.
- Communicate and brief effectively with spa therapists, aestheticians, and medical staff to ensure seamless coordination of services.
- Inform clients of promotions, packages, and seasonal offers available at the spa or aesthetic clinic.
- Encourage clients to book future appointments or purchase products by providing recommendations based on their needs also help to follow up.
- Follow up with clients after their treatments, ensuring satisfaction and addressing any questions or concerns.
- Help maintain inventory levels of retail products, supplies, and other necessary clinic materials.
- Handle incoming and outgoing mail and packages.
ASSISTANT MANAGER - ESKA WELLNESS SPA & CLINIC - Batam, Riau Island, Indonesia
(2022-06 - 2024-01)
- Assist in managing daily activities of the clinic/spa, ensuring smooth operations and customer satisfaction.
- Manage and organize staff and client schedules to ensure efficient workflow.
- Ensure that the quality of services meets established standards.
- Maintain cleanliness and safety of the clinic/spa according to regulatory guidelines.
- Supervise and motivate staff (including therapists and administrative personnel) to achieve optimal performance.
- Address internal team issues and resolve conflicts effectively.
- Handle customer complaints and concerns quickly and professionally to ensure high levels of customer satisfaction.
- Help with daily, weekly, and monthly sales reports.
- Assist in maintaining customer records and medical records.
- Set a schedule for all employee outlet.
- Report all the malfunction things on business outlet to engineering everytime we have the case.
