Vincent Herli

As an Operations Manager at a hotpot restaurant, i do responsible for overseeing daily operations, ensuring efficient service, and maintaining high-quality standards. My role includes staff training, implementing quality control procedures, and managing both restaurant operations and construction projects. I also handle the planning and execution of construction and renovation tasks, ensuring they align with the restaurant's needs and brand.

My work ensures smooth integration between operational efficiency and physical infrastructure, creating a seamless dining experience for customers.

Operation Manager at PT Sino Pangan Makmur (2024-10 – Present)

• Oversee and manage daily restaurant operations to ensure smooth and efficient service across all departments.
• Ensure consistent delivery of high-quality food, service, and cleanliness to meet brand standards.
• Train, supervise, and evaluate restaurant staff to maintain performance consistency and customer satisfaction.
• Develop, implement, and monitor Standard Operating Procedures (SOPs) to standardize processes and improve operational efficiency.
• Conduct regular audits and inspections to ensure adherence to SOPs, safety standards, and hygiene protocols.
• Lead quality control initiatives to continuously improve food quality, service speed, and overall guest experience.
• Plan, coordinate, and manage construction and renovation projects, ensuring they align with operational goals and brand identity.
• Oversee procurement and installation of equipment, furniture, and fixtures as part of construction/renovation tasks.
• Collaborate with architects, contractors, and suppliers to meet design, timeline, and budget requirements.
• Ensure seamless integration between operational needs and physical layout for optimal space utilization and guest comfort.
• Identify inefficiencies in operations and propose data-driven solutions to enhance productivity and cost-effectiveness.
• Coordinate with other departments (e.g., marketing, HR, finance) to ensure alignment of operations with overall business strategy.

Area Manager at Tomoro Coffee, PT Kopi Bintang Indonesia (2023-10 – 2024-09)

• Managed operations for 27 outlets and 108 employees across 4 regions in Jakarta and Tangerang at the same time
• Direct all Operational aspects from Sales, Inventory, Human Resources, and Administration
• Enchanced Customer service levels by mentoring store manager and Barista to achieve service excellence
• Optimized Inventory Management Process to minimize waste and lowering the COGS
• Analyze the Market needs in every store to develop business plan to achieve the target
• Planingg MPP, Production and Sales Improvement
• Managing and controlling operational costs, including maintenance, marketing, labor, and COGS, to maximize profit through efficient and effective financial strategies.
• Plan, monitor, and analyze daily business performance to ensure efficiency and timeliness
• Oversee the opening of new stores and ensure all specifications are accurately documented in the Bill of Quantities for each project

Store Manager at Tomoro Coffee, PT Kopi Bintang Indonesia (2023-01 – 2023-09)

Finance Analyst at CV Maz (Exporting Seafood) (2022-02 – 2022-12)

Kitchen Staff at Haidilao PT Haidilao Indonesia Restaurant (2021-10 – 2022-01)

Bachelor Of Applied Science in Hospitality Management – Trisakti High School Of Tourism (2017 – 2022)