Vio Ardiansyah

Management student at Universitas Dian Nuswantoro with 1+ year of experience in the fragrance industry, with hands-on experience in customer service, product consultation, sales, and customer handling. Experienced in communicating with customers, identifying their needs, providing appropriate product recommendations, and explaining product information clearly. Strong written and verbal communication skills with a customer-oriented mindset.

Comfortable working with digital platforms, learning new tools and processes quickly, and working independently. Detail-oriented, adaptable, and able to maintain professional communication while handling multiple customer needs.

Fragrance Lab Keeper / Customer Service at PAALS (2025-02 – Present)

• Assist customers by understanding their preferences, needs, and expectations to provide suitable fragrance recommendations.
• Communicate with customers in a friendly, professional, and informative manner.
• Handle customer questions regarding fragrance characteristics, notes, product differences, and performance.
• Explain product information clearly and assist customers in making purchasing decisions.
• Provide personalized fragrance consultations based on customer preferences and requirements.
• Support daily sales operations and maintain a positive customer experience.
• Maintain accurate product and fragrance information during daily operations.
• Handle different types of customers and adapt communication styles according to their needs.
• Develop strong product knowledge through continuous learning about fragrance notes, compositions, and customer preferences.

Kitchen Staff at OFF GRID (2024-05 – 2024-11)

• Supported daily food and beverage operations.
• Prepared products according to operational standards.
• Worked collaboratively with team members in a fast-paced environment.
• Maintained cleanliness, organization, and attention to detail during operations.

Cook & Social Media Support at WARUNG BERDIKARI (2021 – Present)

Seasonal

• Supported daily operational activities and customer service.
• Communicated with customers and responded to their needs during daily operations.
• Assisted with Instagram management and basic social media content.
• Helped present products and menu items in an engaging manner.
• Worked in a fast-paced environment while maintaining service quality and attention to detail.

Bachelor of Management in Human Resource Management – UNIVERSITAS DIAN NUSWANTORO (2023)

Multimedia – SMKN 8 SEMARANG (2020 – 2023)