Yeresi D

Dedicated Medical Assistant skilled in managing patient scheduling and maintaining accurate medical records to enhance office efficiency. Delivered exceptional customer service while ensuring compliance with HIPAA regulations. Organized medical receptionist with strong phone etiquette and comprehensive knowledge of medical terminology, contributing to a collaborative environment that supports both patients and staff.

Front Desk Receptionist at audubon primary care (2021-03 – Present)

• Answered phone calls and addressed inquiries from patients and staff.
• Maintained patient confidentiality in compliance with healthcare regulations.
• Coordinated communication between medical staff and patients effectively.
• Prepared waiting area to ensure a welcoming environment for visitors.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Protected clients' rights by maintaining confidentiality of personal and financial information.

Medical Assistant/Receptionist at audubon primary care (2021-03 – Present)

• Managed patient scheduling and appointment confirmations efficiently.
• Assisted healthcare providers with patient intake and documentation tasks.
• Coordinated insurance verification and billing processes, ensuring accurate patient account management.
• Maintained medical records in compliance with privacy regulations, safeguarding patient information.
• Provided exceptional customer service to patients in a friendly, professional manner.
• Handled incoming calls, directing inquiries to appropriate staff members promptly.
• Supported implementation of office procedures to streamline workflow and enhance patient service.
• Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
• Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
• Ensured all necessary paperwork was completed prior to patient visits.
• Completed various clerical tasks such as typing letters, completing forms.
• Maintained confidentiality of patient information according to HIPAA guidelines.
• Performed administrative functions such as data entry into electronic health record system or other software programs.
• Managed inventory of medical supplies and placed orders for replenishment.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

cashier at foodtown super market (2015-02 – 2019-03)

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Handled cash, credit, and gift card payments securely.
• Processed customer transactions accurately at Foodtown Supermarket.
• Processed returns and exchanges in accordance with store policies to ensure customer satisfaction.
• Guided customers in product selection and store layout to enhance shopping experience.

Medical Assistant in Medical Assistant – Abc Training Center (2020-05 – 2020-05)

High School Diploma – Centro De Exelecia Melba Baez (2012-09 – 2012-09)