Front Officer - Trend Hotel (Mangga Besar)
(2015-06 - 2016-12)
- Receiving Hotel Guests (Reservation & non Reservation) for check-in & check-out Services.
- Customer Service Excellence (in Responding to every Hotel Guests).
- Make a report on the results of room sales
- Make a report the cash flow finance (in/out financial) Escalation with related Division/Departments for Complaint Handling the Hotel Guests.
- Make Reports Roomboy team Performance. Check performance result the roomboy team.
- Responsible for comfort around the hotel area (Especially in the lobby for the guests reception).
Desk CRS Operator - PT. Home Credit Indonesia
(2017-02 - 2018-08)
- Execute Billing Procedure.
- Handling Bucket S1 (Day Past Due 1 - 10 days). Handling Bucket S2 (Day Past Due 11 - 30 days). Target Oriented (Personal & Team).
- Make a Customer Payment Report & Promise to Pay Report (Daily, Weekly & Monthly, Periodically).
Desk Collection Staff - PT. Prima Fintech Indonesia
(2019-02 - 2021-03)
- Execute Billing Procedure to Customer Bills Overdue. Handling Bucket S1 (Day Past Due 1 - 7 days). Handling Bucket Do (Due Date).
- Target Oriented (Personal & Team).
- Make a Customer Payment Report & Promise to Pay Report (Daily, Weekly & Monthly, Periodically).
Desk Collection Staff - PT. Smartec Teknologi Indonesia
(2021-06 - 2023-05)
- Execute Billing Procedure.
- Handling Bucket S1 (Day Past Due 1 - 10 days). Handling Bucket S2 (Day Past Due 11 - 30 days). Target Oriented (Personal & Team).
- Make a Customer Payment Report & Promise to Pay Report (Daily, Weekly & Monthly, Periodically).
Leader Desk Collection Staff - PT. Solusi Teknologi Finansial Team
(2023-07 - 2024-01)
- Execute Billing Procedure to Customer Bills Overdue Problem Solving to Customer Complaint
- Handling Team Collection (Bucket Due Date) Responsible to Productivity of Desk Coll Agents in my
- Target Oriented (Team).
- Make a Report Produktivity agent in my team for Daily
Handle Bucket Reminder H-1 - PT. Dana Pinjaman Inklusif
(2024-02 - 2025-12)
