Yulianti -

Customer Service, Customer Care, and Contact Center professional with 15+ years of experience in telecommunications, e-commerce, technology, hospitality, and BPO industries. Experienced in customer complaint handling, escalation management, SLA monitoring, incident resolution, omnichannel support, and team leadership. Proven ability to lead customer support operations, improve service quality, coordinate cross-functional teams, and deliver excellent customer experiences.

Skilled in CRM systems, ticket management, technical troubleshooting, and performance coaching.

I have over 20 years of experience in Customer Service, Technical Support, and Team Leadership across the telecommunications, IT, e-commerce, and data center industries. I have experience handling customer inquiries and escalations, troubleshooting, monitoring SLAs, quality assurance, documentation, and cross-functional coordination. I am also experienced in using Zendesk, Salesforce, Microsoft Office, and Google Workspace to support operations and improve customer experience.

I studied Accounting at Gunadarma University from 1998 to 2002. My studies provided me with a strong foundation in accounting, business, analytical thinking, and problem-solving skills.