Zazza Dillah

I am a fresh graduate from the Institut Teknologi Sumatera (ITERA), Faculty of Science (FS), Chemistry Study Program, with a Cumulative Grade Point Average (GPA) of 3.20. I have a strong understanding and continuously expand my knowledge. I am a fast learner with an interest in the field of Chemistry, such as Laboratory Analysis, Quality Control & Quality Assurance, and Research and Development (R&D). I am also able to work well both individually and in a team.

Administration Support Coordination (Merchants Operations) - PT Grab Teknologi Indonesia - Jakarta

(2024-06)

• Managed merchant onboarding processes, including document collection, verification, and data entry into internal systems.
• Maintained and updated merchant information such as menus, pricing, business hours, and promotional campaigns.
• Coordinated with internal departments (Sales, Marketing, and Operations) to support smooth merchant acquisition and activation.
• Monitored merchant documentation validity, reducing expired documents by 30% through proactive tracking and follow-up.
• Generated weekly performance reports on merchant status, campaign results, and acquisition activities.
• Provided first-level support to merchants by addressing data and platform issues and escalating technical problems to relevant teams.

Internship in the Bacteriology Lab (Veterinary Paramedic Assistant) - Balai Veteriner Lampung - Lampung

(2023-06 - 2023-07)

• Conducted biological sample collection (blood, feces, organ swabs, etc.) from sick livestock or for disease surveillance purposes, both in the field and at the Center, adhering to established veterinary procedures.
• Performed preparation of biological samples from livestock for bacteriological testing in the laboratory.
• Assisted in the isolation and identification of pathogenic bacteria causing livestock diseases under the supervision of a veterinarian/analyst.
• Prepared culture media and chemical reagents required for the examination and testing of specimens in the laboratory.
• Executed sterilization of laboratory equipment (glassware, instruments, etc.) in accordance with Standard Operating Procedures (SOPs) to ensure aseptic conditions.
• Recorded and documented observation results and laboratory examination data accurately and systematically.
• Coordinated with the paramedic team and veterinarians regarding sample handling and reporting of test results.

Teaching Assistant & Chemistry Study Program Administration - Chemistry Study Program, Institut Teknologi Sumatera - Lampung

(2024-12 - 2025-02)

• Academic Document Management: Responsible for managing and maintaining faculty data archives, such as teaching performance records, research outputs (publications), and community service reports.
• Assessment Coordination: Supported the grading process by collecting, summarizing, and inputting student assignments, quizzes, and examination scores into the Program's academic information system (SIA).
• Report Compilation: Assisted in the preparation of faculty and Program activity reports, including attendance data, performance achievements, and end-of-semester evaluation summaries.
• Provided administrative assistance to students related to faculty matters, such as handling guidance forms, recommendation letters, and confirming consultation schedules.

Laboratory Assistant for Fundamentals of Biochemistry - Biochemistry Laboratory, Institut Teknologi Sumatera - Lampung

(2023-09 - 2023-12)

• Fully responsible for mentoring and supervising 30+ students per session for the basic biological chemistry practicum.
• Instructed students in microscopy techniques and supervised the practice of aseptic procedures for preparing and sterilizing bacterial growth media.
• Analyzed bacterial growth on liquid and solid media, and trained and supervised the execution of Gram staining for the morphological identification and classification of bacteria.
• Managed practicum sessions on molecular structure visualization, specifically proteins, using the VMD (Visual Molecular Dynamics) application for 3D protein structure analysis.
• Ensured the readiness and availability of all necessary equipment and chemical reagents before the start of each practicum session.

Laboratory Assistant for Main Group Elements Chemistry - Inorganic Chemistry Laboratory, Institut Teknologi Sumatera - Lampung

(2023-09 - 2023-12)

• Supervised and mentored over 30+ students per session in various practical experiments related to inorganic and materials chemistry.
• Taught complex synthesis techniques, including the preparation of Gamma Alumina via the Sol-Gel method and the synthesis of Silica from rice husk ash, also utilizing the Sol-Gel approach.
• Trained students in advanced material characterization, focusing specifically on interpreting data from XRD (X-Ray Diffraction), TGA (Thermogravimetric Analysis), and FTIR (Fourier-Transform Infrared Spectroscopy).
• Maintained strict laboratory safety protocols and managed the inventory of chemical reagents and equipment for all scheduled practicum sessions.

Laboratory Assistant for Chemical Analysis Methods - Analytical Chemistry Laboratory, Institut Teknologi Sumatera - Lampung

(2023-02 - 2023-05)

• Supervised and mentored students (25+ per session) on the principles and procedures of instrumental chemical analysis.
• Instructed and oversaw the execution of conductometric titration, the operation of the conductometer, and the graphical determination of the titration endpoint.
• Trained students in qualitative separation techniques (TLC), including spotting, elution, calculation, and interpretation of Rf values.
• Guided the interpretation of titration curves and chromatograms for both qualitative and quantitative analysis.
• Managed lab preparedness, ensuring the preparation of reagents, standard solutions, and the safety and readiness of all instruments and equipment.

Staff of Secretarial - Lembaga PERS, ITERA - Lampung

(2022-09 - 2023-09)

• Fully managed all organizational documents, correspondences, and archives, ensuring systematic order and data accessibility.
• Accurately recorded meeting minutes and compiled decisions, distributing reports to officers and members promptly.
• Maintained effective communication and coordination across all divisions to streamline activity scheduling and resource allocation.

Staff of Media Information - Himpunan Mahasiswa Kimia, ITERA - Lampung

(2022-06 - 2023-07)

• Responsible for providing information about the Chemistry Student Association of ITERA through social media platforms such as Instagram, TikTok, and YouTube.
• Disseminated event-related information about the Chemistry Student Association to Chemistry students at ITERA.
• Created engaging chemistry-related content for social media.
• Acted as a liaison for other organizations seeking to collaborate with the Chemistry Student Association of ITERA.

Staff of Collaboration Unit ITERA (CUI) - PPLK, ITERA - Lampung

(2022-05 - 2022-08)

• Prepared the main event for the ITERA campus introduction program.
• Provided facilities for student organizations (UKM) and communities in ITERA to conduct branding and performances for new students.
• Contributed creative ideas for event decorations.
• Created a memorable and unforgettable experience for new students at ITERA.

Bachelor of Science - Chemistry - Sumatra Institute of Technology (ITERA) (2020-09 - 2024-09)